Gamification: Are Banks Ready To Play?February 05, 2013While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend.
Core Banking Systems Winners And LosersDecember 03, 2012Don Free, research director at Gartner, shares his views on how the core vendor market is changing, and what banks and vendors must do to stay competitive, with BS&T associate editor Jonathan Camhi.
Cloud Growth: Strategy, Not Cost-CuttingOctober 30, 2012Adoption of cloud and as-a-service computing models is accelerating in banking. While costs-savings may be the primary driver, increasingly the cloud is seen as a means of innovation and competitive advantage.
Tablets, Smartphones Take a Bite Out of PC SalesNovember 29, 2010Although worldwide PC shipments in 2010 will still surpass shipments in 2009, the increase won't be as much as initially expected, reports IT research and advisory company Gartner. The culprit for lowered PC sales expectations? Mobile devices, namely media
BofA, Merrill Lynch Earn Gartner CRM AwardJuly 23, 2010Bank of America announced today that Merrill Lynch received a Customer Relationship Management Excellence Award from IT research and advisory company Gartner, Inc. and 1to1 Media. Merrill Lynch was honored for its enterprise-wide alignment of multiple cust