Topics: customer-centric Washington Federal Signs On to Fiserv’s DNA Account Processing Platform February 05, 2014Washington Federal, the largest bank in Washington, selected the platform to support future growth through improved customer experience. Networking & Social Media: Foundations of Customer-Centric Banking September 24, 2013Banks need to act now to be sure they’re at the forefront of the new standards in banking.
Building the Customer-Centric Bank of the Future September 16, 2013What Banks Must Do Now to Lead the Industry
Big Data Innovation in Banking July 10, 2013Banks are still struggling with understanding the concept of big data and how it can be applied in their organizations.
Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive Summit September 03, 2012Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery. BofA Begins Rollout of its New Homepage November 02, 2010Any more it seems a bank's homepage is a customer's first and primary point of interaction with his or her financial institution. So when it came to redesigning its homepage, Charlotte, N.C.-based Bank of America listened to what its clients had to say abo To Maintain Consumers’ Trust, Banks Must Improve Decisioning March 09, 2009 UMB Bank Taps Trillium for Data Consolidation February 29, 2008Looking to become more customer centric, UMB implements Trillium data quality software as part of a CRM implementation. IT and LOB Managers Must Work Together, Say Celent and Bank CIOs July 28, 2006Collaboration with the business will drive IT, experts say.