Topics: consumer

Transforming Compliance into a Competitive AdvantageJune 17, 2013Wells Fargo worked extensively with ACI Wordlwide on simplifying and consolidating processes to comply with Dodd-Frank 1073, but the investment created new efficiencies that they believe offer an edge over the competition.
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Banks Fail to Provide Key Protections for Checking Account Holders, Study FindsJune 03, 2013A Pew Study of the top 50 U.S. banks found that all of them were lacking in at least one important area of consumer protections for account holders.
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Banks Grapple With The Challenge Of IT Resource ManagementMay 31, 2013The ability to economically manage IT resources and also secure the best of those resources -- whether employees or software or business partners -- is an increasingly critical capability of bank CIOs and line-of-business executives.
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The CFPB Goes Mobile To Collect Customer ComplaintsMay 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience.
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CFPB Makes Complaint Data PublicMarch 28, 2013The database contains some 90,000 searchable complaints on mortgages, student loans, bank accounts and services, other consumer loans, and credit cards.
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New CFPB Regulations Target Mortgage ServicersJanuary 17, 2013The CFPB announced new rules today regulating the mortgage servicing industry in the hopes of helping struggling borrowers.
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CFPB Announces New Mortgage Rule to Ensure Borrowers Can Repay LoansJanuary 10, 2013The CFPB's introduced its new Ability-to-Repay rule that charges lenders to make sure borrowers have the means to repay their loans.
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J.P. Morgan Treasury Services Draws on Consumerization Trend in Relaunch of ACCESS PortalOctober 22, 2012J.P. Morgan Treasury Services draws on consumerization trend in relaunch of ACCESS portal; new platform for corporate clients was developed using collaborative agile methodologies.
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ELITE 8 2012: Joe Reilly Pushes Beyond IT Infrastructure to Create Business ValueSeptember 27, 2012To help keep meet some of the new challenges facing Zions Bancorporation, EVP and CIO Joe Reilly and his team have embarked on several key initiatives, including plans to improve time to market and agility, to modernize Zions' core banking system, to inves
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Earthport Updates International Payments Service in Line With Dodd-Frank 1073August 17, 2012Earthport makes new additions to its cross border payments system to help banks comply with regulations announced lasts eek by the CFPB.
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CFPB's New Remittance Regulations Could Shake Up the International Payments MarketAugust 09, 2012New CFPB disclosure rules for remittance providers could push smaller banks away from offering international remittances.
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Capital One Bank To Pay $210 Million in Refunds and Penalties for Deceptive Marketing PracticesJuly 18, 2012Capital One agreed with regulators at the CFPB and the OCC to pay penalties and customer refunds for failing to monitor its vendors that were deceptively marketing its credit products.
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Branches: Can't Live With Them or Without ThemJuly 13, 2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric?
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What the New CFPB Mortgage Disclosure Forms Mean for BanksJuly 12, 2012Although making the switch over to the new disclosure forms could be messy for banks, it could also help restore customer confidence in banks and mortgages.
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CFPB Introduces New Mortgage Disclosure Forms and Protections for "High-Cost" MortgagesJuly 09, 2012The new forms and protections are designed to help customers better understand the costs and risks of taking out a mortgage.
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U.S. Credit Card Use on the RiseJuly 05, 2012According to a MasterCard report, U.S. credit card volume increased by $185 billion in 2011.
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Mobile Banking Spend on the RiseJune 22, 2012
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CFPB Debuts New Credit Card Consumer Complaint DatabaseJune 19, 2012The database will compile and track consumer complaints to prevent credit card fraud.
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New SAI Global Compliance Software Aids With CFPB AuditsJune 11, 2012The addition to the Compliance 360 program conducts automated self-assessments designed to keep banks in line with the bureau's regulations.
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Consumerization in Banking Is Driving More Profitable RelationshipsApril 27, 2012Consumerization is changing how both customers and employees interact with their banks through BYOD, social media, and more-customized and targeted approaches to product development.
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