First Citizens Bank's New Call Center TechMay 11, 2011First Citizens Bank increases its collections department's efficiency using Noble Systems' call center technology.
Avaya Introduces Mortgage Modification HelpNovember 02, 2009Avaya's Proactive Outreach for Financial Institutions is designed to help lenders with the collections and modification process.
Credit Scoring Models Getting Analytical AdjustmentsNovember 02, 2004Lenders use analytics to assess the likelihood of collections and recovery, along with the chance of falling behind on payments in the first place.
