Improving Business Analytics Through A Single Customer ViewMay 13, 2013While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
Another Take on the Branch of the FutureApril 19, 2013Wells Fargo this month announced the opening of the first of what it says will be a new bank branch format.
Requiem For The Bank Branch?April 17, 2013Banks are reconsidering the role of branches, as big data insights continue to reshape bankers' understanding of their customers and the best way to serve and engage them.
Big Data: Uncovering Newer Dimensions in Fraud PreemptionApril 10, 2013Big data is opening up new opportunities for financial institutions to combat external and internal fraud by beginning to monitor user behavior in addition to tracking account activity.
Improving the Customer Experience Across Every Touch PointApril 02, 2013How banks can improve their customer communications by improving data collection and management, and developing a consistent multichannel strategy for customer interactions.
The Future of Multichannel BankingMarch 04, 2013A panel of bank technologists discussed the evolution of multichannel banking at Celent's Insight & Innovation Day.
Big Data At J.P. Morgan: Delivering The FirmMarch 04, 2013J.P. Morgan's Vipul Shah spoke with BS&T editorial director Katherine Burger about big data applications in the treasury services business and steps the bank is taking to deliver those services.
A How-To Guide To Improving Customer ExperienceFebruary 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Is Mobile Banking Ready For Business?February 11, 2013Lingering obstacles related to security and functionality are all that stand in the way of widespread adoption of corporate mobile banking.
Gamification: Are Banks Ready To Play?February 05, 2013While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend.
Webster Bank Names New CIOJanuary 18, 2013Colin Eccles, former CIO at Umpqua, will focus on development of e-banking solutions at Connecticut-based Webster Bank.
The Big Challenge is Big Data in 2013December 28, 2012Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today.
