Extending the Life of Your Core Banking Platform March 07, 2014Sizing up the options for replacing core systems.
Cyber Security: HSBC Offers Two-Factor Online Authentication February 24, 2014HSBC will begin offering additional online authentication in the wake of increasing attention on security after the retailer data breaches. Washington Federal Signs On to Fiserv’s DNA Account Processing Platform February 05, 2014Washington Federal, the largest bank in Washington, selected the platform to support future growth through improved customer experience. Banks Must Evolve Business Model or Die: Report January 29, 2014A new report from KPMG says the industry is at a crossroads and needs to re-focus its business strategy on selling products and services.
How Citi’s New ATM’s Will Enable New Branch Formats January 27, 2014Citi’s recently unveiled ATM upgrades will help Citi experiment with smaller branches focused on advisory services. Reports of Cash's Death Greatly Exaggerated January 24, 2014Consumer preferences and the actions of the Federal Reserve indicate that cash will remain an important part of the payments ecosystem for a long while.
How Market Pressures and Emerging Trends Are Changing The Delivery of Debit Products January 13, 2014A new report from Aite outlines the changes that EMV, the Durbin Amendment and other new factors will have on debit products and branch networks. Let Customers Have it Their Way January 09, 2014Following the lead of successful retailers should be the goal for financial services customer experience.
Customer Complaint Management Lacking at Banks December 13, 2013A new survey from Carlisle & Gallagher Consulting Group finds that complaints often take multiple interactions to resolve. How Banks Can Make Omnichannel a Reality December 11, 2013Banks can start to build a seamless omnichannel experience by delivering consistent product and service recommendations across channels. NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. Legacy Core Systems: The Biggest Obstacle for Bank Digital Strategies November 21, 2013A recent global banking survey by PwC highlighted a number of challenges for banks in pursuing a digital strategy. A True Multichannel Experience? Still in the Making for Many Banks November 20, 2013While many banks have a multichannel strategy, few have the resources and systems to fully execute against it.
Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Top Challenges Facing Bank CIOs Over the Next Year October 04, 2013Bank Systems & Technology asked several industry experts for their take on what will be the next big issue bank technologists will tackle in 2014. Tablet-Friendly Websites a Must for Banks September 30, 2013A report from Corporate Insight finds that, slowly but surely, financial services firms are rolling out new websites with clear, tablet-friendly features in mind.
Networking & Social Media: Foundations of Customer-Centric Banking September 24, 2013Banks need to act now to be sure they’re at the forefront of the new standards in banking.