NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. Legacy Core Systems: The Biggest Obstacle for Bank Digital Strategies November 21, 2013A recent global banking survey by PwC highlighted a number of challenges for banks in pursuing a digital strategy. A True Multichannel Experience? Still in the Making for Many Banks November 20, 2013While many banks have a multichannel strategy, few have the resources and systems to fully execute against it.
Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Top Challenges Facing Bank CIOs Over the Next Year October 04, 2013Bank Systems & Technology asked several industry experts for their take on what will be the next big issue bank technologists will tackle in 2014. Tablet-Friendly Websites a Must for Banks September 30, 2013A report from Corporate Insight finds that, slowly but surely, financial services firms are rolling out new websites with clear, tablet-friendly features in mind.
Networking & Social Media: Foundations of Customer-Centric Banking September 24, 2013Banks need to act now to be sure they’re at the forefront of the new standards in banking.
Banking Transformation: How Do We Get There? September 22, 2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015. Building the Customer-Centric Bank of the Future September 16, 2013What Banks Must Do Now to Lead the Industry
5 Ways Mobile Banking Is Evolving: Finovate September 13, 2013Several new technologies demoed at Finovate this week showcased new ways that mobile is solving pain points for banks and their customers. New Yodlee Platform Aims to Speed Up Innovation for Banks September 05, 2013 BBVA Compass Names New CIO August 29, 2013Gabriel Sanchez Iniesta will replace Sergio Fidalgo, who has been promoted to a new role with parent company BBVA Group. Want to Grow Your Bank? Embrace These 3 Mandates August 23, 2013Advisory firm KPMG released a report highlighting challenges and opportunities banks face in the current business environment. More Than a Hole in the Wall: The Unfulfilled Potential of the ATM August 23, 2013Examples from around the world show how U.S. banks can turn the ATM into a valuable in reaching out to new customers if banks invest wisely in the channel. Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. Four Steps to a Successful Tablet Banking Strategy August 21, 2013As consumers rush to adopt tablets, banks need to consider how to optimize the channel and address challenges specific to tablets. Jerry Silva To Lead Global Retail Banking Practice At IDC Financial Insights August 20, 2013Areas of focus for the long-time financial technology industry expert will include IT governance, customer channels and back office.