Australian Bank Improves Business Processes and Customer Experience with Mobile November 26, 2013Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility. Automating Mortgage Loan Processes for Faster, Mobile Client Service November 01, 2013The Bank of Tennessee has rebuilt the IT infrastructure behind its lending operations to help it compete with bigger banks. Banks Need To Target Small Businesses For Online Payment October 30, 2013In the next one to three years, banks plan to support online payment processes for small and medium sized businesses. What Banks Should Know About Disaster Recovery in the Cloud October 11, 2013The cloud offers faster recovery from disasters, but banks need to be on the same page with their providers on issues like data ownership and interoperability. Sun National Offers Mobile Payments to Small Business Customers September 25, 2013The New Jersey-based bank, in conjunction with First Data, expanded its mobile payment solution, Pogo, to small businesses.
Jimmy Buffet and Mass Data September 23, 2013In the second article in our series on how banks can tap big data to help commercial clients with their cash flow, we look at some examples of how banks can solve common customer pain points with their data. Banks Face Crisis of Trust with Their Small Business Customers September 10, 2013Small businesses are increasingly targeted by fraudsters, requiring banks to better tailor security strategies to fit their small business customers. Data, Data Everywhere…Where Do Banks Start? August 19, 2013Banks have an extraordinary amount of data, but knowing how to leverage it to better serve their customers’ needs remains a challenge across the industry. Feel Good Banking -- How to Get the Most Out of Your CRM System August 16, 2013A well-implemented customer relationship management (CRM) solution can be exactly what community banks need to escape the mega bank stigma and re-create the relationship-building intangibles that have set them apart for decades
Wolters Kluwer Launches Monitoring Tool for Loan Portfolios August 06, 2013Wolters Kluwer Financial Services rolled out a stand-alone manager tool that monitors loan portfolios in real-time.
Accenture Augments Mortgage Offerings With Mortgage Cadence Acquisition July 16, 2013Accenture says the acquisition will help clients cut cycle time and costs while increasing flexibility to comply quickly with new regulations. Content, Customers, Compliance: Big Reasons for Banks to Use Enterprise Mobile Apps June 18, 2013The rise of big data and deployment of mobile devices to support sales teams has given rise to a number of challenges that can be addressed with enterprise mobile apps. Bank of America Merrill Lynch Expands Transaction Services in Canada. June 14, 2013The bank is creating targeted client teams and product enhancements for its business customers in that country.
Chase, Twitter Parter on Small Business Advertising June 13, 2013The social media site announced a partnership with Chase to award $1 million in free Twitter advertising credits to Chase small business customers in the United States.
New Study: Alternative Credit Decisioning Tools Could Have Generated $1.7 Billion for Issuers In 2012 June 11, 2013A new study by LexisNexis and Javelin found that alternative credit decisioning tools could open up new segments, like the underbanked, for lenders. Leveraging Alternative Data to Increase New Account Openings, Reduce Charge-Off Risk June 10, 2013Banks looking to grow their deposits can look to alternative data that is not included in traditional credit reports to find new customers and protect themselves form fraudsters. Lloyds Banking Group Keeps It Simple With BPM June 10, 2013The U.K.'s largest bank has identified 200 initiatives that need to be completed in order to simplify the entire banking organization. Learning The Business: How To Develop The Banking IT Leaders Of Tomorrow June 10, 2013Future IT leaders need business acumen and skills in addition to technical knowledge. Here's how three banks are using leadership development programs to provide those skills. Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers. Banks Fall Short On Delivering Personalized Service for Customers, Study Finds April 22, 2013A new study from Cisco suggests that banks are failing to meet customer demands for more personalized services because their customer data is stuck in organizational silos.