Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers November 25, 2013BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Branch Networks on a Downward Slope November 11, 2013New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Digital Customer Experience: The New Face-to-Face November 08, 2013The branch of the future will combine innovative technology with "neighborhood" customer experience.
Bank of America Launches Next Gen Banking Centers October 04, 2013The bank announced the opening of five "express banking centers," which specialize in self-service technology.
Branch Closures Outpace Openings by Nearly 1,000 Over Last 12 Months July 22, 2013According to data from SNL Financial, areas with a median household income below $25,000, posted their largest number of net closures since 2010.
Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says July 09, 2013A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions. Dell Brings the Cloud to the Branch June 04, 2013Dell’s new PowerEdge VRTX solution combines all the server, storage and networking needs of the branch into one chassis, eliminating hardware complexity and cutting costs. The Evolving Branch Environment May 20, 2013While many banks are rethinking their long term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
Banks Must Think Differently About Customer Experience In A Branchless Digital Environment April 29, 2013As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective. Another Take on the Branch of the Future April 19, 2013Wells Fargo this month announced the opening of the first of what it says will be a new bank branch format. Requiem For The Bank Branch? April 17, 2013Banks are reconsidering the role of branches, as big data insights continue to reshape bankers' understanding of their customers and the best way to serve and engage them. Instant Issuance: A Game-Changer for Banks April 12, 2013Instant card issuance technology provides a means for banks to quickly increase their volume of debit card payments at a time when debit is increasingly popular. Wells Fargo's Vision of the Branch of the Future April 12, 2013The bank is opening the first of what it calls the "neighborhood format" of store in Washington D.C.
Number of In-Store Bank Branches Down in 2013 March 11, 2013In-store branches, which generally tend to be low-deposit locations, have decreased by 4.6 percent since 2011.
The Future of Multichannel Banking March 04, 2013A panel of bank technologists discussed the evolution of multichannel banking at Celent's Insight & Innovation Day.
What Will Retail Banking Look Like in 2020? March 01, 2013Today, the definition of “bank branch” is being transformed by technology, competitive dynamics and economic pressures.
A How-To Guide To Improving Customer Experience February 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Check Scanners That Detect Fake I.D.'s Help One Bank Fight Fraud January 30, 2013Check scanners from CTS North America have been enabled with technology that detects fake I.D.'s that have helped one community bank secure branch transactions and can authenticate remote check deposits.