Topics: banks

Banks Can't Price Their Way Out of Bad Customer ExperienceMay 02, 2013A report from Forrester claims that for banks, customer experience is a more powerful loyalty driver than price- value perception.
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Another Take on the Branch of the FutureApril 19, 2013Wells Fargo this month announced the opening of the first of what it says will be a new bank branch format.
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USAA, Credit Unions Rule the Customer Experience RoostApril 05, 2013Overall, the banking industry has improved in customer experience, according to the annual Temkin Experience Ratings.
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Patient Cypriots Wait as Banks ReopenMarch 28, 2013Cypriots queued at banks as they reopened on Thursday under tight controls imposed on transactions, but there was no sign of a run on deposits that had been feared after the government was forced to accept a stringent EU rescue package.
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State-Free Bank Safety Net Still Work in Progress: RegulatorsMarch 13, 2013Reforms to the world's financial system still fall short of ensuring that big and systemically important banks will not need to be bailed out by governments if they fail, regulators say.
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Britain Urged to Split Banks if New Rules FailMarch 11, 2013Britain should adopt legislation that could force all banks to split routine retail operations from riskier investment activities if new rules designed to protect taxpayers fail, an influential panel of lawmakers said.
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Number of Undercapitalized Banks At Lowest Level Since 2009, Report SaysMarch 05, 2013A report released today by SNL Financial shows that the number of undercapitalized banks has declined significantly in recent years, but much of that decline has been caused by bank failures.
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Giving Community Bank Customers What They DeserveNovember 19, 2012Retaining a banking relationship throughout a lifetime means offering next-generation products and services that transcend geography and never give a customer reason to look elsewhere.
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Breaking Up Big Banks Still Not the Answer, Says FedNovember 15, 2012There remains much work to fix the "too big to fail" bank problem, but breaking up big financial institutions is still not the answer, an influential U.S. Federal Reserve official said on Thursday.
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New Survey Identifies Trends in Regulations, M&A, IT Spending For Community BanksNovember 06, 2012A new study by KPMG found that regulations are stifling organic growth and driving mergers and acquisitions among community banks.
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Community Banks Have Unique Challenges, OpportunitiesOctober 10, 2012A panel discussion at BAI Retail Delivery 2012 focused on successful strategies for community banks.
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Oracle's New Banking Platform Targets Big Banks with Legacy SystemsSeptember 18, 2012Oracle Financial Services announced the release of their banking platform with service-oriented architecture to help big banks that are stuck with legacy systems.
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New Mobile App Helps Community Banks with Regulation and ComplianceSeptember 07, 2012The Independent Bankers Association of Texas released a mobile app for bankers to keep up with the latest regulatory information.
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Big Four Banks Expected to Post Profits For Second Quarter, Report SaysJuly 16, 2012A new report by SNL Financial says that the "big four" banks will post modest profits for the second quarter despite unsure economic conditions.
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SunTrust Names New CIOMarch 12, 2012SunTrust names Anil Cheriyan, former IBM executive, CIO to succeed Tim Sullivan, who is retiring.
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Small Banks Looking Toward Automation for Core SystemsMarch 09, 2012A Celent report examines the core solutions offered to the smallest tier of banks in North America.
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5 Community Banking Predictions for 2012January 11, 2012In 2012, community banks that put effort into improving their use of technology will be better equipped to serve customers, improve efficiency, control costs and find new growth opportunities.
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The Path to SmartPhone Banking AppsJanuary 10, 2012Despite mobile banking's growth, many financial institutions still view it as a cost rather than a revenue opportunity. In this roundtable we discuss how banks can speed up adoption rates and increase profit margins, and where deployment of apps fits into
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Careful What You Wish For: Community Banks, Credit Unions Challenged by Influx of New CustomersDecember 14, 2011With an influx of new customers who are dissatisfied with big banks, smaller community banks and credit unions face new operational challenges.
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Sunrise Community Banks Select Fiserv for Card Processing ServicesDecember 08, 2011Fiserv will provide prepaid and gift card processing for the consortium of community banks.
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