Sovereign Bank Enters the Mobile Arena May 22, 2013The bank has launched its first mobile app after intensive customer research.
Museum Opens Its Doors For Free Financial Education May 17, 2013As financial education becomes more paramount for financial institutions because of consumer and regulator demand, the Museum of American Finance is now offering a free financial education with free admission on Saturdays in a program sponsored by private equity firm Southport Lane. Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers. 3 Takeaways From the CEB TowerGroup Financial Services Technology Conference May 03, 2013Innovation, mobility and big data were among the big themes discussed during the three-day event in Boston. Convenience No. 1 Factor In Customer Loyalty for Banks, Study Finds May 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find. Mobile Growing, But Still Not Preferred Channel April 30, 2013Trends in mobile banking were a big topic at the CEB Tower Group Financial Services Technology conference.
Banks Must Think Differently About Customer Experience In A Branchless Digital Environment April 29, 2013As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective. NACHA Payments 2013 In Quotes April 26, 2013Some thought provoking quotes on mobile payments, the growing prepaid card market and more from NACHA Payments 2013. Innovate Or Die, Says Capital One's Jamison April 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.
City Bank Texas Launches Mobile Photo Bill Pay Solution April 15, 2013With data showing a fast growing interest among consumers in mobile photo bill pay, City Bank Texas announced today that it will be adding the feature to its mobile banking offerings. Wells Fargo's Vision of the Branch of the Future April 12, 2013The bank is opening the first of what it calls the "neighborhood format" of store in Washington D.C.
ING Direct Canada Looks Forward On Mobile April 10, 2013The bank is partnering with IBM on several innovative mobile banking initiatives.
The Impending Modernization of Your Banking System: You Can't Afford to Wait! April 05, 2013Although legacy systems replacement is a major undertaking for any bank, the global banking industry could regain a significant proportion of the profitability lost during the financial crisis by adopting modern core systems. Bank of the West’s New Mobile Feature Makes Checking Balances A Snap April 04, 2013Customers can now see their account balances before they log in with a quick swipe of their smartphone with the bank’s new Quick Balance feature. Online Still Represents Lion's Share of Digital Investment April 03, 2013A report on the state of multi-channel banking by Forrester also found that many banks are unprepared to support multi-channel initiatives.
Intuit Making Mint Available to Banks April 03, 2013Intuit announced that it is making the popular PFM tool available to financial institutions to integrate into their online and mobile banking services.
Transforming Banking Core Systems: Lessons from Busey Bank April 01, 2013Busey Bank moved its core systems into the cloud, creating efficiencies and preparing for growth. Here's what banks can learn from Busey's conversion. Q&A: Core Systems Transformation Best Practices In A Changing Landscape March 27, 2013Marcia Wakeman, partner, and Chia-Hsin Chung, managing principal, of financial services IT consultancy Capco discuss trends they are seeing in core systems replacement efforts and the best practices to consider when undertaking a core transformation effort RBS Rolls Out Mobile Chat For Business Customers March 26, 2013The service is designed give business clients quick access to agents while on the move.