Customer Satisfaction With Banks on the Rise December 10, 2013Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction. The Benefits of Real Time Payments December 09, 2013Banks need to begin align business cases to take advantage of immediate payments. Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. Four Bank Tech Predictions For 2014 December 04, 2013An uptick in cloud usage and continued innovation in the payments space are among trends we can expect to see next year. NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
Australian Bank Improves Business Processes and Customer Experience with Mobile November 26, 2013Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility. BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers November 25, 2013BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels. Cloud Accelerates Competitive Advantage to Banking and Financial Markets November 25, 2013Five tips on how the cloud help banks grow and innovate. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. Bank of America: Customizing Financial Tools To Customers’ Needs November 21, 2013Banks need to develop more intuitive customer-centric products that allow for personalized experiences. Legacy Core Systems: The Biggest Obstacle for Bank Digital Strategies November 21, 2013A recent global banking survey by PwC highlighted a number of challenges for banks in pursuing a digital strategy. New Bank Customers are Hard to Find: Report November 18, 2013Mobile is also found to have a loyalty "halo effect," as mobile users report much higher loyalty toward their primary financial institution than non-users. 4 Ways to Mitigate Risk in Banking November 15, 2013Some tips banks can use to improve their stress testing, credit analysis and other risk-related processes. Rise in Mobile Led to Branch Staff Cuts: Barclays November 15, 2013The British bank said the increasing migration of customers to digital channels was a big reason in reducing staff levels in branches.
Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Does a Website’s IP Address Deserve the Same Protection as the Address on a Bank Statement? November 14, 2013With DNS server hacks on the rise banks must be on the watch for online account takeover attacks. Payment Heists: A Layered Defense Approach to Fraud Management November 11, 2013As fraudsters grow more creative in their attacks banks have to invest in multiple layered approaches for defense. Branch Networks on a Downward Slope November 11, 2013New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Digital Customer Experience: The New Face-to-Face November 08, 2013The branch of the future will combine innovative technology with "neighborhood" customer experience.