Rewriting the KYC PlaybookJanuary 18, 2013Banks must address the "V3challenge" -- questions around variety, velocity and vagueness -- in order to achieve better bank counterparty due diligence, as part of Know Your Customer compliance.
Can the Gamification of Training take Banking to the Next Level?November 02, 2012‘Gamification’ has increasingly become one of the latest buzzwords in business. From driving customer loyalty to tailored training programs – evidence of the trend is springing up in boardrooms across the globe, but is it a gimmick or cou
Industry Groups Seek to Operate .bank and .insurance Domain NamesJune 01, 2012The American Bankers Association and The Financial Services Roundtable announced they have applied to the Internet Corporation for Assigned Names and Numbers (ICANN) for the right to operate two new Web domains.
Online Banking Popularity Surges Among Customers 55 and UpSeptember 12, 2011A recent ABA survey shows that not only has overall preference for online banking grown rapidly in the past year, but that for the first time, the majority of customers 55 and up choose it over other channels.
Meeting Customer Needs with Online ChatJune 22, 2011Many financial institutions have yet to fully embrace online chat as an essential tool to optimize the millions they've already invested in their Internet presences.
ABA Survey Shows Consumers Prefer Internet BankingOctober 03, 2010Results of an American Bankers Association survey released late last week show 36 percent of bank customers prefer online banking over any other channel.
Community Banks Take Their Message to the WebFebruary 11, 2010The Huffington Post's Move Your Money campaign provides community banks with another example of the Web's value as a communications channel with customers, potential customers and the public at large.
Banks Planning Flexible IT Budgets for 2010December 28, 2009The continuing uncertainty about financial services regulation will complicate 2010 IT budgeting by forcing banks to try to balance caution with innovation and efficiency with flexibility.
