How Banks Can Make Omnichannel a Reality December 11, 2013Banks can start to build a seamless omnichannel experience by delivering consistent product and service recommendations across channels. Customer Satisfaction With Banks on the Rise December 10, 2013Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction. The Benefits of Real Time Payments December 09, 2013Banks need to begin align business cases to take advantage of immediate payments. Barclays Kicks Off Fintech Startup Accelerator December 09, 2013The bank announced a new startup accelerator next year, the first of six it plans to launch over the next three years. Texas Capital Bank Gains A Broader View of Fraud Landscape December 06, 2013Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself. 7 Security Predictions for 2014 from Booz Allen Hamilton December 06, 2013The consulting group previewed some of the important trends in cyber security that banks need to keep their eye on in 2014. Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. Four Bank Tech Predictions For 2014 December 04, 2013An uptick in cloud usage and continued innovation in the payments space are among trends we can expect to see next year. NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
What Banks Need to Know About the Iran Sanctions Deal November 27, 2013Even though sanctions are being eased, this week’s deal doesn’t mean banks’ compliance teams can reduce their AML and monitoring activities. Australian Bank Improves Business Processes and Customer Experience with Mobile November 26, 2013Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility. Bank M&A Volume Down, But Value Up November 26, 2013The aggregate value of deals announced in Q3 was $6.65 billion, the highest since he second quarter of 2011.
Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers November 25, 2013BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels. Cloud Accelerates Competitive Advantage to Banking and Financial Markets November 25, 2013Five tips on how the cloud help banks grow and innovate. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. Bank of America: Customizing Financial Tools To Customers’ Needs November 21, 2013Banks need to develop more intuitive customer-centric products that allow for personalized experiences. Legacy Core Systems: The Biggest Obstacle for Bank Digital Strategies November 21, 2013A recent global banking survey by PwC highlighted a number of challenges for banks in pursuing a digital strategy. New Bank Customers are Hard to Find: Report November 18, 2013Mobile is also found to have a loyalty "halo effect," as mobile users report much higher loyalty toward their primary financial institution than non-users.