A Growing Security Risk in IT Automation February 28, 2014The increasing use of automated processes could expose organizations to new forms of malware if proper monitoring and controls aren’t put in place. Getting the Most in Compliance and Customer Experience Out of Card Claims and Disputes January 31, 2014Automation can help banks resolve disputes, claims and chargebacks related to CFPB Regulation E, while also boosting their customer experience. Automating Quality: Best Practices for Banks to Meet Quality Mortgage and CFPB Regulations July 01, 2013Using dynamic digital documents for mortgage disclosure forms can help mortgage lenders keep up with the CFPB’s regulatory mandates and cut costs associated with document management. Paperless Treasury Management Helps Ensure Compliance June 21, 2013Financial institutions face even heavier compliance duties to ensure all documents are accounted for and signed.
Security, Efficiency, Service: Telecommunications and the Banking Industry June 07, 2013Banks integrating interactive voice response, call-back manager and computer telephony integration technologies into their call centers can reap big benefits in customer experience. Automating B2B Payments: The Next Frontier May 28, 2013Business-to-business payments have lagged far behind in switching from paper to electronic payments methods, but banks and their commercial clients could benefit from emerging automated B2B payments solutions. The Evolving Branch Environment May 20, 2013While many banks are rethinking their long term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
The “Age of the Customer” Demands Effective Onboarding May 02, 2013Giving customers a truly convenient onboarding process means moving towards automated processes, electronic documents and enabling the customer to sign up with their mobile device. Devil in the Data: Making the FATCA Deadline Requires Automation April 25, 2013In the second of a series of articles on FATCA compliance we explain why banks need to look for a centralized technology solution that circumvents data silos to get a full view of their customers who can be affected by FATCA. Instant Issuance: A Game-Changer for Banks April 12, 2013Instant card issuance technology provides a means for banks to quickly increase their volume of debit card payments at a time when debit is increasingly popular. A How-To Guide To Improving Customer Experience February 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Bank Boardrooms Go Paperless February 12, 2013Bank of New Hampshire has seen considerable time and cost savings from using digital books for its board meetings provided by Diligent Boardbooks. Branch Closures Revved Up in Late 2012, Study Finds January 22, 2013The pace of branch closings in the U.S. more than doubled in the last quarter of 2012 as banks looked to cut costs, a new report by SNL Financial found. Fiserv and TOPS Software Make Payment Processing Easier for Property Managers December 20, 2012The two companies have partnered to help automate payments exceptions during payments processing for property managers. Is Your Automation Rate as Good as it’s Going to Get? Think Again… November 26, 2012Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
Salin Bank Begins Largest Installation of NCR Interactive Video Teller Machines October 15, 2012Salin Bank will install NCR's APTRA Interactive Tellers at its branch locations, allowing customers to interact with live tellers after branch hours. uGenius Enables Video Banking From the Comfort of Home October 09, 2012uGenius Online Video Banking will allow customers to speak with bank representatives from any video-enabled computer. Banco Bradeso Opens New High-Tech Branch in Brazil August 30, 2012The Bradeso Next branch features biometric authentication systems, video teleconferencing with specialists and a robot guide that greets customers. New Jack Henry and Associates Solution to Expedite Customer Service Calls August 28, 2012Jack Henry and Associates' jhaCall Center service will automate customer authentication processes to quickly handle customer service calls. Affinity Plus Federal Credit Union and NCR Pilot New Automated Branch Model July 11, 2012The pilot will use NCR transaction automation technology to free up members advisors to have one-on-one conversations with customers and cross-sell.