BBVA Compass CIO Iniesta Looks to Revolutionize the Customer Experience February 17, 2014Digital transformation and pursuing omnichannel initiatives are big keys for the bank in 2014.
How Citi’s New ATM’s Will Enable New Branch Formats January 27, 2014Citi’s recently unveiled ATM upgrades will help Citi experiment with smaller branches focused on advisory services. Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Startup Set To Introduce First Bitcoin ATM October 28, 2013The first ATM that exchanges cash for Bitcoins is set to go live tomorrow. Wells Fargo Prioritizes Paperless September 19, 2013The bank has completed more than one billion e-receipt transactions at ATMs, as it seeks to be more environmentally friendly and offer customers more choices. It's All About the Fees September 04, 2013Surprise! Another study finds that fees are the biggest reason consumers consider switching banks.
U.S. EMV migration and the fight against fraud August 23, 2013Once U.S. EMV migration is complete, the entire international payments industry stands to benefit.
More Than a Hole in the Wall: The Unfulfilled Potential of the ATM August 23, 2013Examples from around the world show how U.S. banks can turn the ATM into a valuable in reaching out to new customers if banks invest wisely in the channel. Verizon Rolls Out Wireless ATM Connectivity Solution August 05, 2013The solution can be used by banks with remote or off-branch sites such as malls or retail stores, and also be used to quickly recover from natural disasters and outages.
Battling The Non-Banks on the Payments Front: Q&A With Wintrust Financial Corp August 02, 2013Illinois-based Wintrust financial is piloting a mobile cash withdrawal service to compete with services offered by the likes of Paypal
Wells Fargo Adds Text Receipt Option at ATMs. June 28, 2013The new option adds to the existing ability for customers to receive an e-receipt to their online banking inbox or personal email account.
A Transforming Industry: Exclusive Q&A With Financial Services Roundtable CEO Tim Pawlenty June 24, 2013The head of the industry lobbying group sat down with Bank Systems & Technology to discuss some of the major issues affecting financial services. Diebold Names Former HP Exec as New President and CEO June 07, 2013The ATM manufacturer appointed Andy Mattes, most recently HP's head of enterprise services for the Americas.
Q&A: Banks Must Take a Holistic Approach to Cybersecurity May 16, 2013As cybercrime becomes more prevalent, due to the widespread access to technology that criminals now have, banks must remain eternally vigilant, says Booz Allen Hamilton's Bill Stewart. Diebold Announces Realignment Plan, Cuts 700 jobs May 01, 2013The company said the plan is part of a goal to reduce costs by more than $100 million.
The Next Generation of Video in Banking March 22, 2013Banks are using video in innovative ways that include both employee-facing and customer-facing applications. Experts discuss how video banking is evolving. What Will Retail Banking Look Like in 2020? March 01, 2013Today, the definition of “bank branch” is being transformed by technology, competitive dynamics and economic pressures.
Consumers Yet To Trust Mobile Banking and Alternative Payments, Study Finds February 28, 2013A survey by BT Global Services suggests that consumers have yet to be sold on the security of mobile banking and alternative payments services. Fiserv Offers New Tools For Managing ATM Networks February 20, 2013Fiserv has updated its Device Manager solution for managing ATM’s with new analytics-driven capabilities in incident tracking, reporting and resolution. Wells Fargo Launching Personalized ATMs February 19, 2013The San Francisco-based bank is introducing a new interface on its ATMs that it says will offer customers a customizable experience.