Improving Business Analytics Through A Single Customer ViewMay 13, 2013While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
Convenience No. 1 Factor In Customer Loyalty for Banks, Study FindsMay 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find.
Requiem For The Bank Branch?April 17, 2013Banks are reconsidering the role of branches, as big data insights continue to reshape bankers' understanding of their customers and the best way to serve and engage them.
City Bank Texas Launches Mobile Photo Bill Pay SolutionApril 15, 2013With data showing a fast growing interest among consumers in mobile photo bill pay, City Bank Texas announced today that it will be adding the feature to its mobile banking offerings.
Creating A Customized Banking Experience With Big DataApril 12, 2013Customers have different expectations of their bank, and are willing to pay for different services. Big data opens the door for banks to group their customers according to their banking preferences, which can make customers more satisfied and more profitable.
Instant Issuance: A Game-Changer for BanksApril 12, 2013Instant card issuance technology provides a means for banks to quickly increase their volume of debit card payments at a time when debit is increasingly popular.
Improving the Customer Experience Across Every Touch PointApril 02, 2013How banks can improve their customer communications by improving data collection and management, and developing a consistent multichannel strategy for customer interactions.
Adaptation is Key for Banks to SucceedMarch 20, 2013A report from Equifax says that banks need to change how they define themselves internally and externally and adapt their mindset, operations, products and services to better meet customers’ evolving wants and needs.
How Banks Can Compete In the Mobile Shopping MarketMarch 19, 2013By combining targeted coupon offers based on transactional data with a layered shopping experience that includes social media and gaming, banks can win big with mobile shopping apps, and position themselves for mobile wallet adoption.
