Topics: Watchfire

Q2 2005 Mortgage Scorecard: Advancing Customer Convenience June 21, 2005The recent release of the Q2 2005 Mortgage Scorecard shows Countrywide moving to the top spot for Overall score while Bank of America and Wells Fargo tie for second.
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Creating Virtual Value May 03, 2005By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
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Distribution: Creating Virtual Value in BankingMay 03, 2005By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
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Credit Card Issuers Still Paving the Way in AlertingFebruary 08, 2005Credit card issuers remain markedly ahead of banks in terms of alert initiatives, and indeed have continued to innovate.
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Just Looking: Best Practices in Catering to the Most Common Online Banking TaskJanuary 11, 2005E*Trade and Bank of America lead the pack in terms of user experience for online banking.
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Improve Bill Pay to Unlock Online Banking ProfitNovember 09, 2004Much of the profit contribution of online banking comes from the minority of online bankers that use bill payment.
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Small Business Offerings Help Customers Manage Payroll and TaxOctober 12, 2004Most banks do not actively package or promote their online payroll and tax payment services, despite their importance to small businesses.
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Too Much Information Is Not EnoughJuly 13, 2004Little by little, banks are offering more detailed and up-to-date account information through online banking.
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Citibank Repeats Its GomezPro Internet Banker Scorecard WinJune 08, 2004Latest Watchfire GomezPro Internet Banker Scorecard shows banks are confronting common online challenges as they pursue their individual goals
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Banks Rethink the Small Business Resource CenterMay 11, 2004The Small Business Resource Center Is Dead... Long Live the Small Business Resource Center!
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The Paperless ChaseApril 13, 2004Banks are following through on their plans to take paper deposit statements and delivery of paper checks out of the system.
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Re-fi Boom’s End Signals Switch In Online Mortgage Banking TacticsMarch 09, 2004The Q1 2004 Internet Mortgage Scorecard results bear out the old adage that in an economic shakeout, the strong tend to get stronger.
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Quality ControlMay 27, 2003SunTrust Banks installs site management suite to automate the identification and management of content quality, privacy and compliance.
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