- An Agile Workforce Helps Banks Face The Realities of An Increasingly Expensive IndustryNovember 09, 2012Banks need to invest in new ways to generate revenues and improve customer satisfaction through better, more consistent service across emerging channels—while under intense pressure to improve operating costs and meet the growing range of compliance
- The New Battleground in Customer ExperienceAugust 16, 2011The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.
- Verint’s Impact 360 for Retail Financial Services Enhances U.S. Bank’s Workforce ManagementMarch 27, 2008U.S. Bank deploys Verint's Impact 360.
- Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.