People's United Acquires 56 Citizens Bank Branches in N.Y. February 28, 2012The transaction, which is valued at $3.25 million, is expected to close in the second quarter of 2012. Eliminating the Paper Beast February 22, 2012First United Bank uses an Open Text BPM solution to run a more efficient business operation and improve customer service. Dwindling Customer Satisfaction In U.K. Hampers Banks' Ability To Cross-Sell May 31, 2011Accenture survey shows a drop in customer satisfaction and a growing willingness for customers to shop at other banks for new financial services. U.K. Study Shows Net Sentiment Affected by Taxpayer Bailouts, Customer Care February 04, 2011Among the U.K.'s largest banks, those that received government bailouts also received the most negative customer comments across the social web, while customer service was the most talked about subject. Greetings From Scotland November 07, 2010The first conversation I had upon arriving on Scottish soil was with a customs officer who made note of my stated profession and industry of "EDITOR/MEDIA" as written on my U.K. Landing Card. Credit Union Upgrades Global Payments System July 26, 2010Members United can now provide wire transfers using the destination currency rather than U.S. dollars, avoiding foreign exchange fees. United American Bank Steps Up Fraud Detection Effort May 10, 2010San Mateo, Calif. commercial bank has purchased software to help it detect suspicious activity and mitigate financial crime, as well as ensure compliance with the Bank Secrecy Act. Herbert Allison Confirmed as Department of Treasury’s Assistant Secretary for Financial Stability June 21, 2009Herbert Allison confirmed as Department of Treasury's Assistant Secretary for Financial Stability; responsibilities include overseeing TARP. Chantal Simons Named CRO at People’s United May 12, 2009 United Western Bank Taps Jatheon’s Plug n Comply for In-House E-Mail Archiving May 19, 2008United Western Bank taps Jatheon appliance for in-house e-mail archiving. People’s United Bank Automates Entitlements February 29, 2008People's United establishes automated user ID and access management system with Courion. CommunityOne Streamlines HR Functions January 29, 2008CommunityOne implements a hosted time and attendance solution to streamline HR functions. The Technology Implications of Citigroup’s Egg Deal February 22, 2007Citigroup's acquisition of Egg raises technology questions. TransPay Briefs February 20, 2007News from Metavante, Alogent, Kodak, Carreker and LendingTools. Top 10 Most Overlooked Aspects of IT Security November 28, 2006Before you hunker down, all comfy and cozy, in front of a crackling holiday fire, hold the fruitcake and eggnog: Feel like you're forgetting something? Perspectives: High-Performance Contact Centers May 25, 2006Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfa Barclays Inks Support Deal With Getronics February 26, 2006Agreement prepares bank for future desktop changes. Barclays Signs Support Agreement With Getronics February 14, 2006Deal prepares bank to cope with future changes on the desktop. Big Deals in Cards: TaiwanMoney Card, Contactless Protocol, SCM Reader, Ruesch/CardSystems, PNC Application and VASCO/Volkswagen Bank March 22, 2005 Corporations Seek Bank Buy-In for Supply-Chain Standards November 29, 2004Market pressure forces corporate showdown with banks over standards.