Eliminating the Paper BeastFebruary 22, 2012First United Bank uses an Open Text BPM solution to run a more efficient business operation and improve customer service.
Greetings From ScotlandNovember 07, 2010The first conversation I had upon arriving on Scottish soil was with a customs officer who made note of my stated profession and industry of "EDITOR/MEDIA" as written on my U.K. Landing Card.
Credit Union Upgrades Global Payments System July 26, 2010Members United can now provide wire transfers using the destination currency rather than U.S. dollars, avoiding foreign exchange fees.
United American Bank Steps Up Fraud Detection EffortMay 10, 2010San Mateo, Calif. commercial bank has purchased software to help it detect suspicious activity and mitigate financial crime, as well as ensure compliance with the Bank Secrecy Act.
Top 10 Most Overlooked Aspects of IT SecurityNovember 28, 2006Before you hunker down, all comfy and cozy, in front of a crackling holiday fire, hold the fruitcake and eggnog: Feel like you're forgetting something?
Perspectives: High-Performance Contact Centers May 25, 2006Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfa
