USAA, Credit Unions Rule the Customer Experience Roost April 05, 2013Overall, the banking industry has improved in customer experience, according to the annual Temkin Experience Ratings. USAA and American Express Best In Credit Card Customer Experience, Survey Finds March 25, 2013The 2013 Temkin Experience Ratings announced today evaluated 10 major credit card issuers for customer experience, with American Express and USAA tied for the top spot. USAA Ranks First in Customer Satisfaction Study by ath Power Consulting December 19, 2012Banking customer satisfaction rose across the country according to the results of a recent nationwide customer experience study by ath Power Consulting, with USAA topping all banks for the third year running. USAA Develops Cross-Channel Capabilities to Improve Customer Experience December 18, 2012USAA's head of member experience, Wayne Peacock, discusses how to keep customers happy, provide a homogenous cross-channel experience and drive technological innovation with BS&T associate editor Bryan Yurcan. USAA, ING Direct, PNC Leaders in Customer Retention, Report Says October 25, 2012Meanwhile, an analysis from Forrester Research also found that Chase, Wells Fargo, and Bank of America are the leaders in driving sales and attracting new customers.
Going to Extremes: Customers Run the Gamut in Their Loyalty to Banks October 12, 2012Banks ranked in Temkin Group's Net Promoter Score Benchmark Study fall at both ends of the spectrum -- high and low -- in terms of consumers' likelihood to recommend a company. USAA to Offer Siri-Like, Speech-Enabled Virtual Assistant August 08, 2012Nina, designed by Burlington, Mass.-based Nuance Communications works with iOS and Android mobile apps.
USAA, Mitek Legal Battle Rolls On July 19, 2012The two parties are each claiming the other misappropriated mobile RDC technology. Tablets, Mobile Payments, Disruptors Among Hot Topics at Celent Banking Innovation & Insight Day June 14, 2012The Boston-based research and analyst firm also handed out its "Model Bank" awards at the event. Banking and Baseball: It's All About Analytics June 05, 2012At a recent SAS financial services conference, Moneyball and pep talks inspire financial services innovation. Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model April 24, 2012Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction? Providing Distinctive Customer Experience: The Power of Customer Communications Management April 23, 2012When it comes to customer communications, a personalized, multichannel experience is required. BofA, USAA, Citi Top Tablet Banking Report April 19, 2012Javelin Strategy & Research examined the tablet offerings from top banks.
Consumers Most Likely to Forgive USAA and Credit Unions After Bad Experience April 17, 2012A survey conducted by Temkin Group also found that consumers would have a short leash with Bank of America, HSBC and Citi. Mitek Files Patent Infringement Lawsuit Against USAA April 16, 2012The two parties are in a dispute over mobile RDC technology.
USAA Sues Mitek Over Mobile RDC Technology April 11, 2012But the mobile vendor claims that its remote deposit capture technology predates USAA's. USAA Tops Mobile Banking App UX Study March 29, 2012The 2012 ath Mobile Banking Study reveals that mobile apps from USAA, Huntington Bank and BB&T rank the highest in terms of customer experience. The Best iPad Banking Apps March 26, 2012Although financial institutions have begun creating applications for Android-based tablets such as Amazon's Kindle Fire, the majority of tablet-specific online banking offerings on the market today are designed for Cupertino, Calif.-based Apple's iPad. Her Ally, USAA Top Bank Social Media Study March 18, 2012Social media is the key to changing bank PR fortunes, according to a study by research firm Change Sciences Group. A New Customer Experience Leader: Q&A With USAA's Jeff Easley February 22, 2012At a time when banks often are public enemy No. 1, how did USAA Federal Savings Bank manage to top Forrester Research's 2012 Customer Experience Index? Simply by putting the customer first, says Jeff Easley, USAA executive director of deposits product mana