Australian Bank Improves Business Processes and Customer Experience with Mobile November 26, 2013Westpac, Australia’s second largest bank, is growing its wealth management capabilities with Microsoft's enterprise mobility. BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers November 25, 2013BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. The Unstoppable Evolution of Loyalty November 22, 2013Big data and personalized offers are transforming the way companies reward their customers. Mobile Point of Sale: Moving Beyond Micro-Merchants November 18, 2013A European startup is introducing a new pricing model for mobile point of sale solutions aimed at attracting larger merchants. New Bank Customers are Hard to Find: Report November 18, 2013Mobile is also found to have a loyalty "halo effect," as mobile users report much higher loyalty toward their primary financial institution than non-users. Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Why Compliance and Customer Experience Go Hand-in-Hand November 12, 2013Winning the compliance battle can also helps to better engage customers. Rockland Trust Boosts Collaboration While Reducing File Transfer Risks November 08, 2013When Rockland Trust re-architected its existing Biscom secure file transfer solution to answer new demands, the bank gained collaborative work spaces, as well. Banks Should Act Like Startups When it Comes to Innovation November 07, 2013A session at BAI Retail Delivery 2013 emphasized creating new ideas and having deep customer empathy.
Mobile Banking Best Practices Highlighted at BAI November 06, 2013Some common themes emerged at a BAI discussion around the direction that many leading banks have taken in developing their mobile offerings. Big Banks and Receivables Mass Data November 04, 2013In our third article on receivables data, we describe how banks can leverage and implement a real mass receivables data strategy. Better Customer Experience: It’s In The Details November 04, 2013Collaboration and determination are needed if banks are going to achieve a differentiated customer experience that truly sets them apart. Automating Mortgage Loan Processes for Faster, Mobile Client Service November 01, 2013The Bank of Tennessee has rebuilt the IT infrastructure behind its lending operations to help it compete with bigger banks. Gaining Differentiation & Efficiency Via A Strategic Approach to Technology At Enterprise Bank & Trust November 01, 2013By adopting progressive technologies such as cloud and agile development, Enterprise Bank’s IT's team has shifted its focus from maintaining systems to delivering solutions. Banks Need To Target Small Businesses For Online Payment October 30, 2013In the next one to three years, banks plan to support online payment processes for small and medium sized businesses. PayPal Is The Most Trusted Brand For Mobile Wallets, Says Survey October 24, 2013PayPal tops Google, Apple, Facebook, and Amazon as the most trusted brand for mobile wallets according to a survey by Javelin Strategy and Research. Voice of the Customer Programs on the Rise October 23, 2013New research from Temkin Group finds that an overwhelming number of companies report that VoC programs deliver positive business results.
How To Get The Most Out Of Mobile Banking Apps October 22, 2013The growing importance of mobile is clear, and banks need to take steps now to maximize their mobile offerings to attract mobile-first customers. How Prepared Is Your Bank For Digital Disruption? October 21, 2013Digital transformation is going to change banks’ relationships with their customers and will require an over-arching strategy for dealing with those changes.