Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. SunTrust Selects Viewpointe Information Management Solution November 14, 2012The bank will use the company's OnPointe solution to help manage information in its enterprise business systems.
Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. CaptialMark Bank & Trust Calls on ACH Alert's C.O.P.S. to Stop Payments Fraud July 26, 2012CapitalMark Bank & Trust calls in ACH Alert's C.O.P.S. solution to improve its ACH and wire transfer anti-theft posture. TruStone FCU Selects Fiserv Account Processing Solution July 20, 2012Acumen is designed to integrate with Fiserv digital services and other products. U.S. Bank Is Most Trusted Bank: Report July 12, 2012Ponemon Institute's Privacy Trust Study for Retail Banking analyzes factors that build trust between banks and customers. Banking and Baseball: It's All About Analytics June 05, 2012At a recent SAS financial services conference, Moneyball and pep talks inspire financial services innovation. Payments 2012: Mobile Banking Users More Profitable and Loyal April 30, 2012Bank customers who use the mobile channel also tend to be more active ones, says SunTrust's Ginger Schmeltzer. SunTrust Names New CIO March 12, 2012SunTrust names Anil Cheriyan, former IBM executive, CIO to succeed Tim Sullivan, who is retiring. Synovus Thwarts Thousands of Account Hijacking Attempts February 24, 2012Synovus Bank deploys Trusteer's Rapport anti-fraud solution and blocks thousands of attempts to hijack commercial customer accounts. U.S. Trust Introduces Online Wealth Management to Young Adults February 03, 2012Bank of America's U.S. Trust has expanded its Financial Empowerment Program to include online resources that help educate young beneficiaries of wealth. SunTrust To Acquire Online Lender FirstAgain January 24, 2012The Atlanta-based bank will expand its presence in the direct online lending market with the deal. ThreatMetrix Acquires TrustDefender January 10, 2012The two cyber-security vendors will now operate under one banner.
Rockland Trust Turns a Triple Play With FIS Item Processing Solution December 14, 2011Rockland Trust Co. streamlines operations, gains mobile deposit capture capabilities and improves customer service by adopting a suite of item processing and related solutions from FIS. Moving Past Customer Discontent Over Debit Card Fees November 02, 2011Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while main CIO Helen Cousins Transforms Lincoln Trust's Tech Department Using Business-First Philosophy October 03, 2011EVP and CIO Helen Cousins' business-first philosophy has transformed Lincoln Trust's technology department into an award-winning creator of holistic business solutions. Banks Going the Way of Airlines, Netflix, With Debit Fees September 30, 2011Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off. Ramnit Virus Targets Banks August 24, 2011A well-known file-attacking worm has morphed into financial malware and is attacking FI's. Mobile Pioneers Tell All : 10 Keys to Mobile Banking Success August 05, 2011Experts in the mobile banking space, including early trailblazers SunTrust and IBC Bank, offer 10 best practices every bank should consider when building out second-generation mobile services. Former BB&T Exec Joins SunTrust as Head of Treasury & Payment Solutions June 14, 2011Eric Brewer has joined Atlanta-based SunTrust Banks as executive vice president and head of treasury and payment solutions.