The New Bank Fee Model?February 07, 2013Deloitte reports that there is growing consumer sentiment for a pay-by-transaction plan when it comes to bank fees.
JP Morgan No. 1 in U.S. Customer Survey, Rivals Fall BackDecember 11, 2012JPMorgan Chase & Co jumped to
first in a U.S. customer satisfaction survey, as its three
biggest rivals, including perennial leader Wells Fargo & Co
, posted a decline in their scores.
Banks in Danger From Dissatisfied CustomersOctober 05, 2012A study from research company GfK found that while a few banks have won over their customers with excellent service and benefits, others are in imminent danger of losing up to a third of their consumer clients.
Convenience is Key for Bank Consumers: ReportAugust 23, 2012A survey conducted by Angus Reid Public Opinion in conjunction with TD Bank also found online banking is the most frequently performed banking activity.
Mobile Banking Adoption Triples in Two YearsAugust 13, 2012Survey conducted by electronic payments association SWACHA found that mobile banking and mobile payments are fast rising in popularity.
Mobile Payments Interest Rising: ReportJune 27, 2012The transition of payments from a piece of plastic to a Web-connected communications channel is opening a wealth of opportunities, says Aite Group.
IT Spending to be Top Area of Bank Investment: SurveyJune 06, 2012A survey conducted by KPMG also found that bank executives believe regulatory reform changes and legislative pressures will be the biggest barriers to growth during the next year
Consumers Want Bank-Offered Prepaid Cards, Survey SaysMay 24, 2012According to research from Market Rates Insight bank customers and credit union members say they are more likely to use prepaid reloadable cards if offered by their financial institution.
