Moving Past Customer Discontent Over Debit Card FeesNovember 02, 2011Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while main
Banks Going the Way of Airlines, Netflix, With Debit FeesSeptember 30, 2011Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off.
Mobile Pioneers Tell All : 10 Keys to Mobile Banking SuccessAugust 05, 2011Experts in the mobile banking space, including early trailblazers SunTrust and IBC Bank, offer 10 best practices every bank should consider when building out second-generation mobile services.
Banks Mining Social Networks with Analytics ToolsMay 05, 2011With the help of social media analytics tools, savvy banks including Citi, SunTrust, ING Direct and First Tennessee are listening to and gleaning useful insight from social media conversations.
SunTrust, BB&T Lead Keynote Consumer Online Banking SurveyOctober 28, 2010Two of the most effective banking websites belong to Atlanta-based SunTrust Banks and Winston-Salem, N.C.-based BB&T, according to a comprehensive research study conducted by Keynote Competitive Research Studies, a subsidiary of mobile and Internet solutio
SunTrust Introduces Daily Budgeting Application for FacebookDecember 15, 2009SunTrust introduces daily budgeting application for Facebook; Daily Dollar application is most recent online component of SunTrust's Live Solid initiative on Facebook.
SunTrust Names Robert Blair Head of Commercial Card ServicesMarch 05, 2009SunTrust names Robert Blair head of commercial card services; responsibilities include oversight of corporate, purchasing and prepaid card programs, as well as SunTrust's Enterprise Spend Platform technology.
