Moving Past Customer Discontent Over Debit Card FeesNovember 02, 2011Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while main
Banks Going the Way of Airlines, Netflix, With Debit FeesSeptember 30, 2011Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off.
Mobile Pioneers Tell All : 10 Keys to Mobile Banking SuccessAugust 05, 2011Experts in the mobile banking space, including early trailblazers SunTrust and IBC Bank, offer 10 best practices every bank should consider when building out second-generation mobile services.
Banks Mining Social Networks with Analytics ToolsMay 05, 2011With the help of social media analytics tools, savvy banks including Citi, SunTrust, ING Direct and First Tennessee are listening to and gleaning useful insight from social media conversations.
SunTrust Announces Several Leadership ChangesNovember 17, 2010Atlanta-based SunTrust Banks on Tuesday announced several leadership changes within risk management, consumer banking and investor relations.
SunTrust, BB&T Lead Keynote Consumer Online Banking SurveyOctober 28, 2010Two of the most effective banking websites belong to Atlanta-based SunTrust Banks and Winston-Salem, N.C.-based BB&T, according to a comprehensive research study conducted by Keynote Competitive Research Studies, a subsidiary of mobile and Internet solutio
Channel Innovation: Building Online RelationshipsApril 27, 2010Looking to connect with Gen Y and other hard-to-reach consumers, banks are getting more creative in reaching out to customers online, particularly with personal financial management tools and social media.
SunTrust Introduces Daily Budgeting Application for FacebookDecember 15, 2009SunTrust introduces daily budgeting application for Facebook; Daily Dollar application is most recent online component of SunTrust's Live Solid initiative on Facebook.
