How Personalized Videos Can Move Banks to Top of WalletFebruary 22, 2013Financial institutions have reached a tipping point in which they need to leverage technological advances, while maintaining focus on the individual customer, to ultimately move to the top of the consumer’s wallet.
Apple, Samsung Spar in Court, Ruling to ComeDecember 06, 2012Apple Inc and
Samsung Electronics squared off again in court on
Thursday, as the iPhone maker tried to convince a U.S. district
judge to ban sales of a number of the South Korean company's
devices and defended its $1.05 billion jury award.
2012 ELITE 8: Recharging the BatteriesOctober 03, 2012In today's highly charged banking environment, the pressure on technology executives can be extreme. Here's how some of this year's Elite 8 leaders balance their work and personal lives.
How Can Banks Capitalize on Data, Channels and Customer-Centricity?September 28, 2012Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-
Moving Past Customer Discontent Over Debit Card FeesNovember 02, 2011Amid recent announcements of debit fee retractions from major banks, Javelin's Beth Robertson discusses why Bank of America has taken the brunt of the public scorn for its fee announcements and how financial institutions can better offset losses while main
Banks Going the Way of Airlines, Netflix, With Debit FeesSeptember 30, 2011Industry experts say that the introduction of debit fees by big banks such as Bank of America echoes a trend that extends beyond the banking industry -- one that is causing customer dissatisfaction and drop-off.