Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. Sovereign Bank Automates Imaging With Adlib Solution February 16, 2009Adlib's document imaging solution quickly proves to be a transformative technology. Santander Eyes Remainder of Sovereign Stake October 13, 2008 Sovereign Bank Hopes Customers Get Stuck on Online Bill Pay March 27, 2008Sovereign taps Click Tactics for e-mail marketing campaign to promote online bill payment. Sovereign Bank Automates Imaging With Adlib Solution January 30, 2008To automate document imaging, Sovereign Bank deploys Adlib's ExpressRecognition Server, which quickly proves to be a transformative technology. Bank of America Tops Large Banks in Combating Identity Fraud November 07, 2007New Javelin Strategy & Research report shows top U.S. banks succeeding in identity fraud resolution, slower progress in detection and prevention capabilities. More Consumers Paying Bills Online May 24, 2007Online bill pay surpasses paper check usage for first time, study says. Pulling Out All the Stops June 26, 2006To win back deposit accounts, banks are revamping their account-opening processes. Corporates’ Wishes Are Banks’ Commands May 25, 2006To retain demanding corporates in an increasingly competitive market, banks work to anticipate their treasury and cash management needs. Automation, integration and standardization are just the beginning. Originating Relationships March 29, 2006Mortgage bankers are mining and analyzing data to get a bigger bang for their relationship buck. Banks Benefit as Authentication Providers Duke It Out February 26, 2006Authentication vendors RSA Security and Vasco Data Security help stem online fraud. Creating a Stickier Bill Pay Site January 02, 2006CheckFree offers financial management suite for consumers. Opportunity Calling January 02, 2006Banks finally are realizing the contact center's potential as a relationship-building resource and profit center. The New Age of Cash Management January 02, 2006Customers are demanding more functionality, but banks that listen could reap the rewards. Watchfire GomezPro: Banks Strengthen Security While Addressing Usability August 09, 2005The Q3 2005 edition of the Banker Scorecard, which evaluates the online delivery of banking services to consumers, examined 29 banks. Easing Lenders’ Growing Pains March 07, 2005Expansion can cause operational pain in addition to loan revenue gains. Outsourcing may offer a remedy. Banking Industry Responds to Tsunami January 04, 2005Citigroup and other banks make generous donations to support tsunami relief. 800 March 30, 2004Heartland Taps Jack Henry; Philippine National Bank Picks Misys; ZANTAZ Adds EDUCOM; BankWest Picks Chordiant; Eontec, Norkom Team; Edify Meets Microsoft; CSC Finds Resolution; Sovereign Uses Fifth Third; PSCU Offers Xpedite Sovereign Spruces Up Web Site To Expedite Info Delivery February 10, 2004Bank redesigns its Web site to improve customer service. Contact Centers or Cost Centers? January 14, 2004IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.