How to Craft a Legal Social Media Policy for Employees February 27, 2014Organizations often have to consider a number of competing interests when crafting a legal and compliant social media policy. Cracking the Financial Services Social Media Cipher February 21, 2014How customer communities can help banks address customer service challenges in the age of social media. Banks Face New Challenges with FFIEC Final Social Media Guidance February 03, 2014Vendor management will be one of the biggest challenges for financial institutions. Agility: The New Generation of Successful Banks January 10, 2014Identifying and understanding customer segments will not be as important to the future success of institutions as developing agile organizations with innovative cultures. 2014 Forecast: The Evolution of Social Media in Banking December 19, 2013Social media is one of the fastest growing channels in banking and banks need to be mindful of several trends in the channel going into 2014. Banks Aren’t Social? Think Again October 01, 2013Banks have seen better customer engagement by asking their customers to participate in social communities online. 4 Key Payments Trends from the 2013 World Payments Report September 20, 2013Capgemini's latest World Payments Report highlights a number of interesting trends that are fostering the growth of non-cash payments around the globe. Making Personal Finance Social Spotlighted At Finovate September 11, 2013Making it easier to pay friends and manage family finances collaboratively was a clear theme among the many new financial services tools presented yesterday at Finovate Fall in New York City. Citi, e-Cycle Partner on Recycling, Charity August 26, 2013The bank collected mobile devices no longer being used from their employees to be recycled, and in turn used the money received to donate to several charities.
Turning Social Networks into Mobile Payment Networks August 01, 2013Monitise, Blackberry and PermataBank enabled customers in Indonesia to make social payments with their mobile devices, a move that highlighted some lessons U.S. banks can apply in mobile services as well. Fraudsters Find New Ways Around Banks’ Online Defenses August 01, 2013Guardian Analytics has detected the increased use of new strategies fraudsters are using to bypass online security strategies that banks need to be looking out for. Leveraging Cloud and Big Data for Social Media Sales and Support July 26, 2013The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining. Why FINRA’s Spot Checks Are a Milestone for Social Media June 25, 2013FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel. Commonwealth Bank To Launch Online Social Forum June 14, 2013The forum is designed to provide its customers with a personalized online experience.
Online Account Opening: Switching to a Smooth Road June 14, 2013A step-by-step guide to streamlining the online account opening process. Chase, Twitter Parter on Small Business Advertising June 13, 2013The social media site announced a partnership with Chase to award $1 million in free Twitter advertising credits to Chase small business customers in the United States.
Collaboration Goes Social For Banks June 03, 2013Social-based collaboration tools offer banks that implement them properly the promise of efficiency and a more engaged workforce. Banks Lag in Social Media, Digital Marketing May 29, 2013A survey of more than 3,000 financial institutions examined banks' digital marketing capabilities.
Connect and Follow: Leveraging Social Media for Business Results May 21, 2013Banks can encourage their employees to connect with current prospective customers on social media to build relationships that are more sticky - and more lucrative. MasterCard Uses Social Media to Rebrand Its Mobile Wallet Through Real-Time Monitoring May 03, 2013MasterCard’s Conversation Suite tool allows it to monitor social media conversations in real-time in 43 different markets and 26 different languages.