- WSECU Taps ShoreTel to Sure Up Phone EfficiencyOctober 27, 2008Credit union cuts costs and improves service with ShoreTel IP-based phone system.
- Making the Call: Choosing a New Telephone SystemFebruary 01, 2007Community Bank & Trust deploys IP phone system to improve customer service and cut costs.
- Perspectives: High-Performance Contact Centers May 25, 2006Contact Centers Emerging technologies such as VoIP; voice- driven, self-service systems; and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfa
- One Question For: Jim Barry, OneUnited Bank June 02, 2004What was OneUnited Bank's main concern when implementing Voice over IP telephony technology?
- VoIP, Very Next in Line June 01, 2004Banks wait for the right time to invest in Voice over IP.