Banks Set Stage For Customer Acquisition With Data Analytics February 10, 2014Data-driven customer acquisition will continue to be elusive for banks that don’t invest in effective data management processes and structures. USAA Tops Among Banks in Forrester Customer Experience Survey January 22, 2014Overall, the banking industry ranked fifth out of 14 measured.
How Market Pressures and Emerging Trends Are Changing The Delivery of Debit Products January 13, 2014A new report from Aite outlines the changes that EMV, the Durbin Amendment and other new factors will have on debit products and branch networks. Celent: Banks Looking to Replace RDC Solutions January 06, 2014A new Celent report breaks down an increasingly competitive remote deposit capture market and analyzes various vendors. Celent Report: Choosing a Basel III Compliance Solution December 02, 2013Celent rates and reviews a number of liquidity risk management vendors and their Basel III solutions. Number of Failed Banks Half that of 2012 October 15, 2013So far this year, 22 banks have been shuttered, compared to 43 this time last year, according to new research.
Javelin Report: Improving Mobile Account Opening A Must July 25, 2013A new study suggests that banks need to conform their account opening process to the mobile device to attract mobile-centric customers. Rewarding Customers and Calming Security Concerns Key to Mobile Payments Adoption, Survey Finds April 29, 2013In a recent survey by Accenture, smartphone owners picked security as their top concern in adopting mobile payments, and showed interest in value-add features for mobile payments like coupons and rewards points. Javelin Forecasts Big Growth in Mobile Payments By 2018 April 03, 2013Javelin released a report today forecasting payments trends at the point of sale over the next few years, with growth expected in mobile payments and further decline in cash and checks. Bank Closures Slow in Beginning of 2013 Compared to Last Year March 26, 2013Only four banks have closed so far in 2013 compared to 15 through the first three months of last year. USAA and American Express Best In Credit Card Customer Experience, Survey Finds March 25, 2013The 2013 Temkin Experience Ratings announced today evaluated 10 major credit card issuers for customer experience, with American Express and USAA tied for the top spot. Tablet Banking Demands Specialized User Experience: Report March 06, 2013Banks looking to optimize their investment need to recognize that consumers interact with tablets in a different way.
Number of Undercapitalized Banks At Lowest Level Since 2009, Report Says March 05, 2013A report released today by SNL Financial shows that the number of undercapitalized banks has declined significantly in recent years, but much of that decline has been caused by bank failures. IDC Predicts IT Spending To Increase 6% In U.S. In 2013 March 04, 2013IDC’s new version of its quarterly Black Book predicted that IT spending will rise as the economy improves in the second half of the year. Consumer Appetite for Comprehensive, Mobile PFM Grows March 01, 2013PFM products need to evolve from a 1980s mentality, says a new report from Javelin Strategy & Research.
Consumers Yet To Trust Mobile Banking and Alternative Payments, Study Finds February 28, 2013A survey by BT Global Services suggests that consumers have yet to be sold on the security of mobile banking and alternative payments services. What Banks Need To Know About Vendor M&As February 22, 2013Consolidation among players in the bank technology vendor space is heating up again. What factors are driving this trend, and how will it affect their bank customers? Identity Fraud at a Three-Year High February 20, 2013A report from Javelin Strategy & Research finds that more than $21 billion was stolen due to identity fraud in 2012.
New Basel III Provisions Would Have Caused Inflation: Report February 15, 2013A report from research firm SNL Financial argues that if Basel III had been in effect over the last year, banks would have experienced sizable inflation in their regulatory capital by including unrealized gains and losses.
What's Next For Mobile Banking? February 08, 2013Mobile isn't just a delivery channel anymore, and banks must determine how to best position themselves to leverage the benefits of this channel.