How Single Use Virtual Cards Can Improve Digital Payments Security February 14, 2014Single use virtual cards are one way banks can help customers secure online payments in the wake of the Target breach, but gaining customer adoption remains a challenge. Survey: Most Employees Are Unaware of Their Company’s Data Security Protocols February 06, 2014Lack of awareness among employees about their firms’ security tools and policies is leading to startlingly insecure file sharing behaviors in the workplace. What Banks Should Know About Disaster Recovery in the Cloud October 11, 2013The cloud offers faster recovery from disasters, but banks need to be on the same page with their providers on issues like data ownership and interoperability. Banks Face Crisis of Trust with Their Small Business Customers September 10, 2013Small businesses are increasingly targeted by fraudsters, requiring banks to better tailor security strategies to fit their small business customers. Survey: Banks Need to Better Educate Customers on Security Efforts June 26, 2013Customers are willing to switch banks if offered assurances on the security of their accounts and data, but nearly a third of customers think their bank doesn’t have a process for dealing with fraud cases, a new Infosys study found. Barclays Plans to Sell Anonymized Data to Other Companies June 24, 2013Starting in October Barclays will sell aggregated and anonymized data on its checking and savings account holders to other companies trying to understand customer purchasing trends. Banks Must Approach Third Party Contracting Differently in Today’s Highly Regulated Environment May 16, 2013Vendor management is becoming more important from a compliance standpoint as regulators scrutinize banks’ third-party relationships, and achieving that compliance begins with crafting a clearly defined contract. Don’t Break the Bank: Back up Your Files May 10, 2013The loss of sensitive and confidential information, be it by theft, accident or natural disaster, can be devastating.
The Next Generation of Video in Banking March 22, 2013Banks are using video in innovative ways that include both employee-facing and customer-facing applications. Experts discuss how video banking is evolving. The Morality of Big Data February 27, 2013The writings of Alan F. Westin, a legal scholar and expert on privacy who died recently, raise important questions for banks and other businesses seeking to capitalize on big data. The Top Challenges Facing Banking IT in 2013 December 21, 2012As usual, bank IT department's will have much on their plates for 2013.
Good News -- And Room for Improvement -- About Banks' Customer Experience Efforts December 10, 2012Accenture's 2012 Global Consumer Survey finds that consumers give relatively high ratings to their banks' efforts to provide tailored experiences. U.S. Bank Is Most Trusted Bank: Report July 12, 2012Ponemon Institute's Privacy Trust Study for Retail Banking analyzes factors that build trust between banks and customers. The Next Generation of Rewards Programs June 15, 2012How banks can leverage rewards programs in the midst of consumer privacy debates and changing regulatory waters. How Has the Banking Industry Changed in a Decade? September 09, 2011The banking industry survived, the 9/11 terrorist attacks, only to be confronted in 2008 with the challenges of the global financial crisis. Both events, along with some key technology developments, shaped the financial services industry in which we work t Trusteer Service to Analyze Online Bank Customers' PCs for Malware March 15, 2010Taking the Rapport software some banks ask their customers to download to prevent malware to the next level, where Trusteer reverse-engineers any attacks identified. Bank of China Steps Up Email Security March 15, 2010In the U.S., the bank is using an appliance and software from Proofpoint designed to catch emails that contain inappropriate words and phrases and personally identifiable information. Most Banks Lack Key Data Privacy, Security Controls March 05, 2010A Ponemon Institute study finds that while most financial services firms take some steps toward data security, many come up short in critical areas. IBM to Offer Data Quality, Redaction Tools February 04, 2010Software for monitoring data quality and for redacting sensitive information close to being rolled out. Perspectives: Banks Must Respond to Intensifying Privacy Regulations July 30, 2009The new Massachusetts Data Security Regulations could create serious challenges for financial services companies that handle the personal data of Massachusetts residents.