BB&T Selects NICE SmartCenter to Enhance Customer ServiceDecember 14, 2009NICE SmartCenter is a suite of pre-packaged business solutions that address specific business issues, powered by functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance ma
Pursuing the Promise of SOAJune 24, 2008Though service-oriented architectures have the potential to improve IT integration and business agility, the lack of standards is hindering widespread adoption of the strategy in banking. But that's not stopping some institutions from pursuing the promise
A Delicate BalanceFebruary 01, 2007The major challenge for tech executives in 2007 will be how to balance the demand for business growth while improving and streamlining operational performance and managing an ever-morphing risk environment.
Ringing Out SavingsDecember 01, 2006Barclays improves call center efficiency and turns cost centers into assets.
An Image of the FutureOctober 31, 2006Hancock Bank turns to document imaging to cut storage costs and prepare for growth.
Charting a Course for the Future August 02, 2005The age-old ritual of hashing out the annual corporate budget soon may be a thing of the past. New ways of doing business and new competitive pressures are forcing banks and other financial institutions to rethink this odious, time-consuming task.