Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.
Promoting Trust April 17, 2001Dave Oshman, senior vice president of
technology at Identrus, which was formed by some of the world's largest banks to promote a digital certificate and digital signature
standard for financial services.