Texas Capital Bank Gains A Broader View of Fraud Landscape December 06, 2013Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself. NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Does a Website’s IP Address Deserve the Same Protection as the Address on a Bank Statement? November 14, 2013With DNS server hacks on the rise banks must be on the watch for online account takeover attacks. Payment Heists: A Layered Defense Approach to Fraud Management November 11, 2013As fraudsters grow more creative in their attacks banks have to invest in multiple layered approaches for defense. Branch Networks on a Downward Slope November 11, 2013New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Banks Need To Target Small Businesses For Online Payment October 30, 2013In the next one to three years, banks plan to support online payment processes for small and medium sized businesses. Breaking Payment Silos: Technology That Bridges EMV, Cloud and Mobile Payments October 16, 2013Banks can gain customer loyalty by providing a single view of their customers’ different payments mechanisms as they adopt EMV and mobile payments. Mercantile Bank of Michigan Leverages Unique Partners in Online and Mobile October 09, 2013John Schulte, Mercantile Bank's CIO, is never shy about partnering with new companies that have little or no experience working with banks. Banks Aren’t Social? Think Again October 01, 2013Banks have seen better customer engagement by asking their customers to participate in social communities online. ACI Acquires Official Payments September 23, 2013The move is intended to expand the company's footprint in the electronic bill pay market.
Wells Fargo Prioritizes Paperless September 19, 2013The bank has completed more than one billion e-receipt transactions at ATMs, as it seeks to be more environmentally friendly and offer customers more choices. Citi Fined by Connecticut for Online Security Breach September 03, 2013The Connecticut attorney general’s office said hackers exploited a vulnerability that the bank knew about long before the breach. IBM To Acquire Trusteer August 15, 2013The deal, which is for an undisclosed sum, will also include the creation of a new cybersecurity lab.
Don’t Alienate Your Customer: Building A Successful Bank Channel Strategy July 30, 2013Banks need to dig into what is driving customers to use products or services in certain channels and find points of integration to deliver a more customer-centric channel strategy. Umpqua Bank Targets Unified Customer Experience Across Platforms July 26, 2013The Oregon-based bank has partnered with Q2ebanking to create consistency across channels.
ProfitStars Rolls Out Simplified Online Bill Pay July 25, 2013ProfitStars has released new products from iPaySolutions for one-click bill pay and easier deployment of mobile products and services. Javelin Report: Improving Mobile Account Opening A Must July 25, 2013A new study suggests that banks need to conform their account opening process to the mobile device to attract mobile-centric customers. Big Data Innovation in Banking July 10, 2013Banks are still struggling with understanding the concept of big data and how it can be applied in their organizations.
Wells Fargo Adds Text Receipt Option at ATMs. June 28, 2013The new option adds to the existing ability for customers to receive an e-receipt to their online banking inbox or personal email account.