270,000 More IT Jobs Headed OffshoreMarch 22, 2012Offshore outsourcing will continue at brisk pace for next four years, then ease up as automation replaces offshoring as a way for companies to save money, a new study says.
Contact Centers or Cost Centers?January 14, 2004IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.