Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Branch Networks on a Downward Slope November 11, 2013New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Better Customer Experience: It’s In The Details November 04, 2013Collaboration and determination are needed if banks are going to achieve a differentiated customer experience that truly sets them apart. U.S. Bank Rolls Out Mobile Photo Balance Transfer October 28, 2013Next month U.S. Bank plans to launch Mobile Photo Balance Transfer, after seeing the success of its other mobile imaging services. PayPal Is The Most Trusted Brand For Mobile Wallets, Says Survey October 24, 2013PayPal tops Google, Apple, Facebook, and Amazon as the most trusted brand for mobile wallets according to a survey by Javelin Strategy and Research. Number of Failed Banks Half that of 2012 October 15, 2013So far this year, 22 banks have been shuttered, compared to 43 this time last year, according to new research.
Top 5 BYOD Pitfalls Your Bank Should Avoid September 30, 2013Banks must make sure their bring-your-own-device mobile policies provide benefits such as productivity and employee satisfaction, not new headaches around technology, security and compliance 4 Key Payments Trends from the 2013 World Payments Report September 20, 2013Capgemini's latest World Payments Report highlights a number of interesting trends that are fostering the growth of non-cash payments around the globe. TD Bank Rolls Out Mobile Check Deposit September 19, 2013The bank announced this week it is introducing the popular mobile banking capability for users of its iPhone and Android app. Kick-Start Dramatic Change in Accounts Receivable Through Remote Deposit Capture September 06, 2013The market for remote check deposit capture is opening up in other countries, making it more valuable for corporate clients. 8 Big Stories Transforming The Payments Landscape September 05, 2013The payments market is emerging as the laboratory where some of the most innovative and disruptive developments in financial services are occurring. What can banks do to capitalize on this transformation? The Promise Of Payments August 29, 2013Technology has made banks more proficient at handling payments, but it also has enabled competitors and criminals. Can banks keep up in the emerging payments environment? 4 Ways Banks Can Improve Their Fraud-Fighting Efforts August 09, 2013Banks are investing more than ever in fraud detection and prevention efforts. Here are recommendations for getting the most out of those investments. Using Data to Create the Optimal Customer Experience August 09, 2013How data and analytics can unlock new sales opportunities and increased customer retention. Branch Closures Outpace Openings by Nearly 1,000 Over Last 12 Months July 22, 2013According to data from SNL Financial, areas with a median household income below $25,000, posted their largest number of net closures since 2010.
Gulf Coast Bank Revitalizes Mortgage Operations With Automated CRM July 18, 2013By working Mortgage Returns automated CRM system the bank’s mortgage division just had its best quarter ever with fewer staff. 3Rivers Federal Credit Union Rolls Out Mobile Photo Bill Pay July 16, 2013The solution will allow 3Rivers customers to pay bills by taking a picture of the bill with their smartphone.
AML and OFAC Compliance Straining Banks’ Budgets, Study Finds July 15, 2013The cost of compliance with AML and OFAC requirements has been rising to the point that few institutions in a new study said their compliance budgets were adequate. The Marriage of Mobile and Prepaid July 12, 2013Prepaid products and mobile banking apps both aim to give customers ease-of-use with practical functionality, and combining the two can offer a number of ways for banks to deepen their customer relationships. Mobile Imaging And Pain Points: An Exclusive Q&A with Mitek’s CEO Jim DeBello July 11, 2013Mitek’s CEO Jim DeBello talks with BS&T about the progress and potential for further growth of mobile photo bill pay as well as some other things the mobile imaging company is working on.