Unresolved Issues Swirl Around Securing Mobile PaymentsNovember 16, 2012While many mobile payments startups are using both traditional and nontraditional authentication methods, regulatory uncertainty still exists around liability for fraud attacks on customers using mobile payments.
Experts Debate the Security of EMVOctober 27, 2011While many in the financial industry acknowledge that the EMV standard is not 100-percent secure, some say it may be the best option available for securing POS payments.
Q&A: Security Pros Identify Key Themes at the NICE Actimize ForumOctober 18, 2011Shawn Swartout, VP and security director at Spokane, Wash.-based Sterling Savings Bank and Ben Knieff, director of product marketing and enterprise fraud prevention expert at NICE Actimize say that managing customer relationships is key to a successful sec
The New Battleground in Customer ExperienceAugust 16, 2011The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.
BB&T Selects NICE SmartCenter to Enhance Customer ServiceDecember 14, 2009NICE SmartCenter is a suite of pre-packaged business solutions that address specific business issues, powered by functional components spanning call recording, quality management, multi-channel interaction analytics, workforce management and performance ma
Tsunami Relief Efforts Get Record Online DonationsJanuary 04, 2005Major relief organizations have received a record amount of money from online donors, helping the nonprofits in getting emergency supplies to victims of the South Asia tsunami disaster.
Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.