Big Data: Uncovering Newer Dimensions in Fraud PreemptionApril 10, 2013Big data is opening up new opportunities for financial institutions to combat external and internal fraud by beginning to monitor user behavior in addition to tracking account activity.
Improving the Customer Experience Across Every Touch PointApril 02, 2013How banks can improve their customer communications by improving data collection and management, and developing a consistent multichannel strategy for customer interactions.
The Future of Multichannel BankingMarch 04, 2013A panel of bank technologists discussed the evolution of multichannel banking at Celent's Insight & Innovation Day.
Life Without Channels: How to Provide a Seamless Customer ExperienceJune 11, 2012Banks that fail to provide a seamless, singularly branded experience across all customer touch points risk alienating a new generation of customers. Here are some tips on developing a delivery strategy for a world without distinct channels.
Wells Fargo EVP Shares Channel Strategy March 29, 2011Wells Fargo has been working for years to integrate its retail delivery channels and provide a consistent experience across branches, mobile devices, online banking and ATMs. EVP Jonathan Velline shares the bank's strategy.
Why the Retail Store Bank Branch Is Making a ComebackMarch 28, 2011Banks are spending millions of dollars to renovate branches in the image of retail stores and install interactive technologies, such as touchscreens and videoconferencing, to entice and engage customers. Why now?
US Bank Mines 17 Million Customer Transactions Each Night for InsightsOctober 20, 2010Jill Enabnit, vice president, market analytics and performance solutions at US Bank, Minneapolis ($290 billion in assets), sat down with us at this week's BAI Retail Delivery show to tell us how the regional bank has been using customer analytics.
Channel Innovation: Building Online RelationshipsApril 27, 2010Looking to connect with Gen Y and other hard-to-reach consumers, banks are getting more creative in reaching out to customers online, particularly with personal financial management tools and social media.
Fraud Techniques Evolve in Parallel with Bank Products and DefensesMay 05, 2007In developing their own multichannel strategies, fraudsters prove once again that their techniques can evolve in parallel to bank tech trends. Now it's up to banks to show they can stay a step ahead of the crooks.
Creating Virtual Value May 03, 2005By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
Distribution: Creating Virtual Value in BankingMay 03, 2005By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes.
