Improving Business Analytics Through A Single Customer ViewMay 13, 2013While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
The Big Challenge is Big Data in 2013December 28, 2012Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today.
How Can Banks Capitalize on Data, Channels and Customer-Centricity?September 28, 2012Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-
Branches: Can't Live With Them or Without ThemJuly 13, 2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric?
Transforming for Growth in Financial ServicesFebruary 04, 2011Creating a platform that enables growth requires banks to embark on transformation programs to make infrastructure and applications capable of supporting a dynamic business agenda.