Improving Business Analytics Through A Single Customer ViewMay 13, 2013While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
A How-To Guide To Improving Customer ExperienceFebruary 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Webster Bank Names New CIOJanuary 18, 2013Colin Eccles, former CIO at Umpqua, will focus on development of e-banking solutions at Connecticut-based Webster Bank.
The Big Challenge is Big Data in 2013December 28, 2012Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today.
Corporate Treasurers Expect Multi-Channel Banking, Study FindsOctober 16, 2012New research released by Fundtech shows a growing demand from treasurers for the kind of consistent multi-channel banking experience that consumers are already demanding.
Customer-Centricity, Big Data Key Themes of BS&T's 2012 Executive SummitOctober 01, 2012Customer-centricity in a multi-channel environment and using data and analytics to know your customer better were among the major topics discussed during the first day of Bank Systems & Technology's seventh annual Executive Summit.
How Can Banks Capitalize on Data, Channels and Customer-Centricity?September 28, 2012Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management-
Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive SummitSeptember 03, 2012Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery.
Branches: Can't Live With Them or Without ThemJuly 13, 2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric?
Mercator, ATM Group Partner on Research InitiativeJune 19, 2012The research firm and the ATM Industry Association will cooperate on conferences, webinars, workshops and research to study the role of the ATM in today's multi-channel environment.
Transforming for Growth in Financial ServicesFebruary 04, 2011Creating a platform that enables growth requires banks to embark on transformation programs to make infrastructure and applications capable of supporting a dynamic business agenda.
