Topics: Mobile Banking Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers. Convenience No. 1 Factor In Customer Loyalty for Banks, Study Finds May 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find. Mobile Growing, But Still Not Preferred Channel April 30, 2013Trends in mobile banking were a big topic at the CEB Tower Group Financial Services Technology conference.
Innovate Or Die, Says Capital One's Jamison April 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.
City Bank Texas Launches Mobile Photo Bill Pay Solution April 15, 2013With data showing a fast growing interest among consumers in mobile photo bill pay, City Bank Texas announced today that it will be adding the feature to its mobile banking offerings. Wells Fargo's Vision of the Branch of the Future April 12, 2013The bank is opening the first of what it calls the "neighborhood format" of store in Washington D.C.
ING Direct Canada Looks Forward On Mobile April 10, 2013The bank is partnering with IBM on several innovative mobile banking initiatives.
Bank of the West’s New Mobile Feature Makes Checking Balances A Snap April 04, 2013Customers can now see their account balances before they log in with a quick swipe of their smartphone with the bank’s new Quick Balance feature. Online Still Represents Lion's Share of Digital Investment April 03, 2013A report on the state of multi-channel banking by Forrester also found that many banks are unprepared to support multi-channel initiatives.
Intuit Making Mint Available to Banks April 03, 2013Intuit announced that it is making the popular PFM tool available to financial institutions to integrate into their online and mobile banking services.
RBS Rolls Out Mobile Chat For Business Customers March 26, 2013The service is designed give business clients quick access to agents while on the move.
Adaptation is Key for Banks to Succeed March 20, 2013A report from Equifax says that banks need to change how they define themselves internally and externally and adapt their mindset, operations, products and services to better meet customers’ evolving wants and needs.
FIS Looks Forward On Mobile March 19, 2013The financial technology provider's recent acquisition of mobile banking and payment solutions provider mFoundry is part of a larger, long-term mobile strategy.
Top Quotes From BAI Payments Connect March 15, 2013Six quotes on fraud, mobile and all things payments from this past weeks' BAI Payments Connect conference. Mobile Deposit Combines the Old and New in Bank Technology March 11, 2013In every area of their business, financial institutions must find ways to provide more and better service while reducing operating costs -- mobile RDC does both.
U.S. Bank Rolls Out Mobile Photo Bill Pay March 07, 2013The bank expects the service to entice customers to migrate to digital channels.
As Mobile Reshapes Payments Business, Fiserv Combines P2P Payments & Mobile Banking Offerings March 07, 2013Fiserv's integration of Popmoney and Mobiliti is intended to enhance the functionality of mobile banking while expanding reach of Popmoney payments network. Consumers Yet To Trust Mobile Banking and Alternative Payments, Study Finds February 28, 2013A survey by BT Global Services suggests that consumers have yet to be sold on the security of mobile banking and alternative payments services. BlackBerry Announces Mobile Payments Initiative in Indonesia February 11, 2013BBM Money will allow customers to send money via BlackBerry Messenger and make bank account transfers.