How Big Data Can Drive Mobile Payments Adoption June 18, 2013How banks decide to use their customer data to make relevant coupon offers to consumers will determine their place in the mobile payments ecosystem. 3 Takeaways From Innotribe New York June 14, 2013The showcase for financial technology startups and innovators, sponsored by SWIFT, could portend the future of banking.
Mobile Wallets Still Struggling to Gain Traction June 11, 2013A report from Carlisle & Gallagher evaluated twenty prominent wallet products on payment capabilities and customer experience.
Should A Bank Outsource Its Mobile Strategy? June 06, 2013A growing number of community banks and credit unions are outsourcing their mobile banking capabilities in the search for cost efficiencies and competitive advantages. But outsourcing mobile isn't good for everyone. Worldwide Mobile Payment Transactions To Reach $235 Billion in 2013 June 04, 2013A new report from Gartner also predicts the number of mobile payment users worldwide will reach 245 million this year. BBVA Compass Adds Mobile Photo Bill Pay to iPhone App June 04, 2013BBVA Compass follows U.S. Bank as the second major bank to roll out mobile photo bill pay for its mobile customers. Banks Grapple With The Challenge Of IT Resource Management May 31, 2013The ability to economically manage IT resources and also secure the best of those resources -- whether employees or software or business partners -- is an increasingly critical capability of bank CIOs and line-of-business executives. Credit Unions Lead in Online Satisfaction May 30, 2013Customer experience data outfit ForeSee measured consumer attitude toward the financial services industry's online and mobile offerings.
Banks Must Pursue a Multichannel, Integrated Onboarding Process: Report May 24, 2013Bank customers should be able to to apply for products and services at their bank through the device and channel of their choice, says Aite Group.
The PayPal vs. Square Battle: Who’s Your Money On? May 22, 2013After PayPal launched a program last week offering free transaction processing for merchants who switch to its point of sale card reader, Square hit back yesterday by announcing it will be offering a P2P payments service via email. Sovereign Bank Enters the Mobile Arena May 22, 2013The bank has launched its first mobile app after intensive customer research.
Google Enables Payments Through Gmail to Garner Google Wallet Adoption May 17, 2013With Google Wallet under-performing in the last couple years, Google is now integrating its wallet into Gmail to allow users to send money through the popular email service. The CFPB Goes Mobile To Collect Customer Complaints May 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience. Digital Marketing Solutions Stand Front and Center at Finovate Spring May 15, 2013With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring. Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. Amazon Launches Digital Currency for Kindle Fire Customers May 13, 2013After filing an application for a mobile wallet patent last month, Amazon continues to make moves in payments by adding a new digital currency, Amazon Coins, for its app store. Simplicity Bank Streamlines Mobile Device Control May 10, 2013Simplicity Bank gains automated controls and improves mobile device security without adding headcount by adopting AirWatch Mobile Device Management. CIBC Expands Mobile Payments May 10, 2013The Canadian bank announced its mobile payments app will now be available for Android smartphones.
Google Wallet Head Osama Bedier Quits May 09, 2013Osama Bedier, the head of Google Wallet, has quit the company after two years in charge in which the solution has failed to gain widespread appeal. Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers.