Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. Breaking Payment Silos: Technology That Bridges EMV, Cloud and Mobile Payments October 16, 2013Banks can gain customer loyalty by providing a single view of their customers’ different payments mechanisms as they adopt EMV and mobile payments. Banks Aren’t Social? Think Again October 01, 2013Banks have seen better customer engagement by asking their customers to participate in social communities online. Banking Transformation: How Do We Get There? September 22, 2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015. 4 Key Payments Trends from the 2013 World Payments Report September 20, 2013Capgemini's latest World Payments Report highlights a number of interesting trends that are fostering the growth of non-cash payments around the globe. Turning Social Networks into Mobile Payment Networks August 01, 2013Monitise, Blackberry and PermataBank enabled customers in Indonesia to make social payments with their mobile devices, a move that highlighted some lessons U.S. banks can apply in mobile services as well. Leveraging Cloud and Big Data for Social Media Sales and Support July 26, 2013The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining. How To Reach the Fast-Growing Underbanked Population July 08, 2013The underbanked population is growing quickly and is adopting mobile-based financial services at an impressive clip, offering a big opportunity to financial institutions that provide a differentiated mobile experience. Why FINRA’s Spot Checks Are a Milestone for Social Media June 25, 2013FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel. How Big Data Can Drive Mobile Payments Adoption June 18, 2013How banks decide to use their customer data to make relevant coupon offers to consumers will determine their place in the mobile payments ecosystem. Commonwealth Bank To Launch Online Social Forum June 14, 2013The forum is designed to provide its customers with a personalized online experience.
Online Account Opening: Switching to a Smooth Road June 14, 2013A step-by-step guide to streamlining the online account opening process. Chase, Twitter Parter on Small Business Advertising June 13, 2013The social media site announced a partnership with Chase to award $1 million in free Twitter advertising credits to Chase small business customers in the United States.
Collaboration Goes Social For Banks June 03, 2013Social-based collaboration tools offer banks that implement them properly the promise of efficiency and a more engaged workforce. Banks Lag in Social Media, Digital Marketing May 29, 2013A survey of more than 3,000 financial institutions examined banks' digital marketing capabilities.
Connect and Follow: Leveraging Social Media for Business Results May 21, 2013Banks can encourage their employees to connect with current prospective customers on social media to build relationships that are more sticky - and more lucrative. Google Enables Payments Through Gmail to Garner Google Wallet Adoption May 17, 2013With Google Wallet under-performing in the last couple years, Google is now integrating its wallet into Gmail to allow users to send money through the popular email service. Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. MasterCard Uses Social Media to Rebrand Its Mobile Wallet Through Real-Time Monitoring May 03, 2013MasterCard’s Conversation Suite tool allows it to monitor social media conversations in real-time in 43 different markets and 26 different languages. FDIC Insurance Added to Bluebird Debit Program from American Express and Walmart March 26, 2013American Express and Walmart are adding new checking capabilities to their Bluebird debit joint program designed for unbanked consumers, which also now offers FDIC insurance for account holders.