How Banks Should Respond to the New Players in Payments March 10, 2014New challengers are proving that banks don’t have all the answers to solving problems in payments, so what should (or can) banks do about them? How to Craft a Legal Social Media Policy for Employees February 27, 2014Organizations often have to consider a number of competing interests when crafting a legal and compliant social media policy. Cracking the Financial Services Social Media Cipher February 21, 2014How customer communities can help banks address customer service challenges in the age of social media. clearXchange Adds Capital One to P2P Payments Network February 20, 2014clearXchange gets a boost from adding a new bank, and considers new strategies to attract users. How Banks Can Stay On Top of Customer Expectations February 19, 2014Banks need to cater to the online, always-on-the-go consumer.
Banks Face New Challenges with FFIEC Final Social Media Guidance February 03, 2014Vendor management will be one of the biggest challenges for financial institutions. Agility: The New Generation of Successful Banks January 10, 2014Identifying and understanding customer segments will not be as important to the future success of institutions as developing agile organizations with innovative cultures. 2014 Forecast: The Evolution of Social Media in Banking December 19, 2013Social media is one of the fastest growing channels in banking and banks need to be mindful of several trends in the channel going into 2014. Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. Breaking Payment Silos: Technology That Bridges EMV, Cloud and Mobile Payments October 16, 2013Banks can gain customer loyalty by providing a single view of their customers’ different payments mechanisms as they adopt EMV and mobile payments. Banks Aren’t Social? Think Again October 01, 2013Banks have seen better customer engagement by asking their customers to participate in social communities online. Banking Transformation: How Do We Get There? September 22, 2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015. 4 Key Payments Trends from the 2013 World Payments Report September 20, 2013Capgemini's latest World Payments Report highlights a number of interesting trends that are fostering the growth of non-cash payments around the globe. Turning Social Networks into Mobile Payment Networks August 01, 2013Monitise, Blackberry and PermataBank enabled customers in Indonesia to make social payments with their mobile devices, a move that highlighted some lessons U.S. banks can apply in mobile services as well. Leveraging Cloud and Big Data for Social Media Sales and Support July 26, 2013The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining. How To Reach the Fast-Growing Underbanked Population July 08, 2013The underbanked population is growing quickly and is adopting mobile-based financial services at an impressive clip, offering a big opportunity to financial institutions that provide a differentiated mobile experience. Why FINRA’s Spot Checks Are a Milestone for Social Media June 25, 2013FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel. How Big Data Can Drive Mobile Payments Adoption June 18, 2013How banks decide to use their customer data to make relevant coupon offers to consumers will determine their place in the mobile payments ecosystem. Commonwealth Bank To Launch Online Social Forum June 14, 2013The forum is designed to provide its customers with a personalized online experience.
Online Account Opening: Switching to a Smooth Road June 14, 2013A step-by-step guide to streamlining the online account opening process.