At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.
After PayPal launched a program last week offering free transaction processing for merchants who switch to its point of sale card reader, Square hit back yesterday by announcing it will be offering a P2P payments service via email.
While many banks are rethinking their long-term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
Banks in Danger From Dissatisfied CustomersOctober 05, 2012A study from research company GfK found that while a few banks have won over their customers with excellent service and benefits, others are in imminent danger of losing up to a third of their consumer clients.
Six Golden Rules of Retail Banking Customer ServiceSeptember 27, 2012With customer loyalty an increasingly pressing issue for banks, following some simple guidelines in maintaining high customer service can pay big dividends.
Regions Bank Expands Mobile OfferingsSeptember 24, 2012Regions Bank rolled out a series of new mobile apps, and introduced a new cashback rewards program for account holders that they can access from their mobile device.
Bank Loyalty Programs Need a Boost, Says ResearchApril 03, 2012The Accenture Global Consumer Survey reveals that although participation in bank loyalty programs is on the rise, those programs aren't as effective as they need to be.
Citi Introduces Facebook Rewards App January 03, 2012The new application allows Citi ThankYou Rewards members to pool and share their earned points via Facebook.
Key to Building Bank Customer Loyalty Is Disruptive Innovation January 03, 2012To build loyalty among customers and gain a competitive advantage, banks must demonstrate radical thinking and vision and provide a seamless experience across all channels, including the branch, according to HCL Technologies' Amol Shingrupe.
The New Battleground in Customer ExperienceAugust 16, 2011The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.
New Priorities for Bank CEOs: Technology Is Not One of ThemJune 27, 2011New priorities for bank CEOs: It's not that IT is losing ground, but CEOs are more focused on the challenges of making money in today's uncertain regulatory and competitive environment.
Fiserv Enhances Relationship Rewards For PremierApril 21, 2011New integration between Relationship Rewards and UChoose Rewards sold as differentiator in maintaining and growing customer loyalty.
Chase Punishes Loyal Customers Over Lost Debit FeesApril 01, 2011Chase is killing its Disney debit card rewards program in an effort to make customers mad about the Durbin Amendment. But could the third-largest bank have found a better solution?
Citi's 2G Cards A Loyalty Play, EVP O'Neil Says; EMV Chip Cards NextNovember 08, 2010Citi's new 2G smart cards are focused on helping customers redeem reward points. But the bank has plans to extend EMV chip-and-PIN cards, which it already offers in other countries, into the U.S.
