E-Signatures Deliver Savings and Efficiency for Royal Bank of Canada March 18, 2013RBC has used e-signatures to cut down on administrative tasks for its mobile retirement planners, saving time and costs in investment transactions. What Will Retail Banking Look Like in 2020? March 01, 2013Today, the definition of “bank branch” is being transformed by technology, competitive dynamics and economic pressures.
Good News -- And Room for Improvement -- About Banks' Customer Experience Efforts December 10, 2012Accenture's 2012 Global Consumer Survey finds that consumers give relatively high ratings to their banks' efforts to provide tailored experiences. The Core Systems Dilemma December 10, 2012Banks looking to upgrade or replace legacy core systems have a choice: Do it all at once or gradually. Many factors go into deciding which is better for a specific bank. The Case For ‘Progressive Renovation’: Legacy Systems Are Not Equipped for Today’s Multichannel Banking December 04, 2012The emergence of new disruptive market entrants is forcing banks to accelerate their core systems modernization efforts. Growth and product innovation hang in the balance. Bank of England Breaks Tradition in Naming New Governor November 26, 2012Bank of England breaks tradition in naming Mark Carney, governor of Bank of Canada, to succeed Sir Mervyn King as governor in July 2013. Canada Libor Investigators Escalate Dispute with RBS November 14, 2012The Canadian agency investigating
whether banks manipulated a key global interest rates accused
Royal Bank of Scotland Group on Wednesday of failing to
cooperate with its probe and of making misleading statements
about it. KeyBank Enters New Agreements to Improve Cards and Payments Offerings August 02, 2012KeyBank announced today two new agreements to self-issue credit cards and improve its merchant processing services. FIS Hires Homeland Security Exec as New CISO March 08, 2012The hiring of Greg Schaffer is part of a plan to advance the company's cyber security initiatives. KeyBank Names New Commercial Payments Head February 02, 2012KeyBank names new commercial payments head; former RBS global transaction services executive Alfred Carpetto will oversee Key’s treasury management, international foreign exchange and institutional asset services businesses. Rockland Trust Turns a Triple Play With FIS Item Processing Solution December 14, 2011Rockland Trust Co. streamlines operations, gains mobile deposit capture capabilities and improves customer service by adopting a suite of item processing and related solutions from FIS. Westpac New Zealand and IBM Renew Strategic IT Outsourcing Agreement in 5-Year Services Deal October 17, 2011Westpac New Zealand and IBM renew strategic IT outsourcing agreement in five-year services deal; new technology agreement supports bank's technology transformation program and is intended to improve service quality for staff and customers, lower risk, and 10 Things You Should Do Today to Minimize the Impact of a Disaster August 26, 2011In the aftermath of Hurricane Irene, it's never too late to review and implement these 10 business continuity best practices. In Search of Systems Integration August 23, 2011Seventy percent of any bank system is as close to perfect integration as it gets. These Are the Best of Times for Bank Technology July 18, 2011The bank tech market has never been stronger than it is now. New Priorities for Bank CEOs: Technology Is Not One of Them June 27, 2011New priorities for bank CEOs: It's not that IT is losing ground, but CEOs are more focused on the challenges of making money in today's uncertain regulatory and competitive environment. Austin Bank Maximizes Mobile Banking Availability and Continuity June 27, 2011Austin Bank transparently and cost-effectively maximizes mobile banking performance in a virtualized environment with virtual load balancing software from KEMP Technologies. What Matters Most in Core Systems Vendors -- Experience or Modern Architecture? June 14, 2011For bank IT companies, the boundaries between U.S. core systems vendors and those based in other countries represent more than a physical separator in the pursuit of customers Lack of Standards, Security Biggest Barriers to Mobile Payments June 03, 2011After the lack of industrywide agreement around how mobile payments should be deployed, security is the No. 1 stumbling block to mobile payments, at least in the eyes of North American consumers. Dwindling Customer Satisfaction In U.K. Hampers Banks' Ability To Cross-Sell May 31, 2011Accenture survey shows a drop in customer satisfaction and a growing willingness for customers to shop at other banks for new financial services.