How Will Banks Ride Out the Latest Mortgage Industry Cycle? December 20, 2013Amid lingering fallout from the mortgage crisis, there are signs that customers are regaining faith in lenders. But there's still a long way to go. Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. Meeting Customer Needs with Online Chat June 22, 2011Many financial institutions have yet to fully embrace online chat as an essential tool to optimize the millions they've already invested in their Internet presences. Retail Bank Customers Show More Interest in Shopping Around for New Banks March 03, 2011J.D. Power and Associates "2011 U.S. Retail Bank New Account Study" finds that shopping and switching rates are increasing; main drivers are advertising, changes in life circumstances, and branch convenience J.D. Power Report Says Banks Must Address Steady Decline in Customer Satisfaction May 21, 2009 Wachovia Elevates David Pope to Mortgage and Retail Credit Head March 27, 2008New Wachovia mortgage and retail credit business president David Pope will leverage technology to improve service. Customer Satisfaction Is Key to Driving Organic Growth at Banks September 27, 2007The best way for banks to maximize organic growth is to personalize the customer experience.