Contact Centers or Cost Centers?January 14, 2004IM, e-mail and cross-selling are among the ways banks are striving to improve service and profitability in their contact centers.
Natural-Language Search EnginesApril 28, 2003Weeding through thousands of pages of Web-site documents to locate the answer to a question can be a laborious process and a challenge outside the scope of many search engines. Now, financial institutions are turning to natural-language search engines to m
Bank BytesFebruary 26, 2003Bank of Hawaii licenses Spectrum Treasury System from Financial Software Systems to manage FX and international money market activities; First Hawaiian Bank taps SEI Investments to provide trust accounting and other processing functions; SunTrust Banks int
Executive ChangesAugust 23, 2002Principia Partners increases its staff; Paul Zagnoni named chief operating officer at Corpedia Education; Linda A. Weber appointed senior vice president of products and technology at ImageSoft Technologies; Paul Pluschkell named executive vice president of