First Citizens Bank's New Call Center TechMay 11, 2011First Citizens Bank increases its collections department's efficiency using Noble Systems' call center technology.
Convergys Launches Loan Modification Solutions June 05, 2009Convergys launches Loan Modification Solutions to provide mortgage lenders with new capabilities to improve customer experience.
Contact/Call Centers June 01, 2005No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactiv
Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.
Mortgage Banker Revamps Call Center October 04, 2002American Home Mortgage Holdings is upgrading its three call centers with a PBX and contact center package from Alcatel.
IT Spending to Hit $34 Billion This Year: Report March 05, 2002Information technology spending at commercial banks, non-banks and finance companies will reach $34.2 billion in 2002, up 4 percent from 2001.
