Citi's Evolving Mobile Landscape April 15, 2014The bank is constantly looking to improve its mobile offerings based on customer feedback.
Tapping Big Data Analytics to Acquire, Engage and Retain Customers April 11, 2014What it takes to fully leverage data for customer acquisition, engagement and retention. Four Reasons to Simplify Before You Digitize April 10, 2014Business leaders don’t ask what technology can do for them; rather, they ask what they and technology can do together.
Bank 'Co-Opetition' Can Be A Good Thing April 08, 2014Banks should seek more opportunities to share services when appropriate, some say.
Self-Assessing Innovation Capabilities April 04, 2014A step-by-step test to understand how your organization can become more innovative. Do Organizations of the Future Really Need a Chief Digital Officer? March 27, 2014Charging a single person with executing a digital strategy for the future could be a step in the wrong direction. Citi Names New Digital, Client Experience Head March 26, 2014Heather Cox will be responsible for implementing the strategy and execution of a common client experience and leading digital, marketing and decision management for the bank's global consumer banking unit.
Report: Technology Will Be the Biggest Driver of Change in Banking March 25, 2014Banks don’t feel confident about their ability to innovate, even though they say technology and innovation will be the biggest success factor in the future. Embracing Digital: JPMorgan Chase Rethinks Delivery March 03, 2014A new approach to branches, a dynamic competitive environment and the implications of $2 billion in compliance-related investment were among the topics covered by CEO Jamie Dimon and his management team at the bank’s recent Investor Day. The Continuing Evolution of Customer Experience February 24, 2014BBVA's acquisition of "the bank that doesn't suck" is part of the industry's overall move away from traditional service models.
Upgraded Citi Mobile App Strives to Meet Customer Expectation February 21, 2014The bank sought customer feedback when creating its newly redesigned app.
Feds Launch Cyber Security Guidelines For US Infrastructure Providers February 13, 2014The White House released the first version of its cyber security framework for protecting critical infrastructure. But critics say these voluntary guidelines enshrine the status quo. Banks Set Stage For Customer Acquisition With Data Analytics February 10, 2014Data-driven customer acquisition will continue to be elusive for banks that don’t invest in effective data management processes and structures. Misys Acquires IND Group February 10, 2014The acquisition will add a digital banking suite of products to Misys' portfolio. Citizens Business Bank Optimizes WAN Traffic In A Virtualized Environment January 29, 2014Explosive data growth prompts Citizens Business Bank to adopt Silver Peak to optimize WAN traffic in its virtualized environment. How Citi’s New ATM’s Will Enable New Branch Formats January 27, 2014Citi’s recently unveiled ATM upgrades will help Citi experiment with smaller branches focused on advisory services. Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. JPMorgan $13B Mortgage Settlement May Be Only the Beginning November 20, 2013The bank was it with a record fine for its actions in the mortgage-backed securities market prior to the financial crisis.
Silicon Valley Bank Partners on Coding Competitions October 21, 2013The bank and other institutions are partnering to create the next generation of tech workers.