4 Predictions About The Future of the Contact Center July 12, 2013With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions. 3 Ways Banks Can Improve The RFP Process May 28, 2013In order to find the right technology -- and partners -- banks' requests for proposals must spur an open dialogue with potential vendors about their culture, strategy and future road map. Here are three approaches that work. Strategic Allocation of Technology Funds is Critical to Ensuring Maximum ROI March 06, 2013Bank IT spending is expected to grow modestly this year so banks will have to be thoughtful about investing in technologies that provide a better customer experience and reduce costs and inefficiencies. MasterCard Advisors Partners With Analytics Firm Mu Sigma On Big Data February 07, 2013The two companies announced a new partnership today to create new business intelligence by combining MasterCard’s consumer purchasing database with Mu Sigma’s analytics staff and techniques. Ernst & Young Survey Finds Businesses Struggle to Keep Up With Changing Security Threats November 06, 2012Three-quarters of those surveyed report an increase in external attacks, but there is no security architecture framework in place for 63 percent of the organizations. A Complementary Solution to RDC That Helps Financial Institutions Move Paper Depositors to Electronic October 08, 2012Image Cash Letter deposits can help banks quickly process large numbers of remote check deposits and move customers to electronic deposits. 5 Critical Strategies for Mobile Banking Security July 20, 2012To the best of their ability, banks need to ensure that their services are available and secured within any mobile phone configuration. Because absolute security is nearly impossible to attain in the mobile world, banks’ back-end systems have to be p ICS Risk Advisors Predicts Banks Will Face Another Tough Year December 12, 2011The risk advisory firm says banks must implement internal risk management strategies in order to overcome increased regulations and slow economic progress in 2012. Authors of "Breaking Away: How Great Leaders Create Innovation That Drives Sustainable Growth -- And Why Others Fail" Seek to Demystify Innovation October 10, 2011With so much emphasis on efficient operations, bank CIOs can lose sight of the importance of fostering innovation. A new book aims to give companies the tools they need to create an innovative culture. Q&A: Tony Kerrison, CTO of ING, on How Cloud Computing is Changing IT February 02, 2011Cloud computing pioneer Kerrison, who is building a private cloud and investigating the use of public clouds at the Amsterdam banking giant, believes cloud computing will profoundly affect IT executives' jobs. 2011 Bank Technology Outlook: Major Projects, Bigger Budgets in Store for Bank CIOs December 27, 2010Bank CIOs will be charged with pursuing major tech projects -- including compliance, core systems and mobile banking initiatives -- in 2011, members of BS&T's Reader Advisory Board report. The good news is, they're likely to have more money to complete th Q&A with RainStor Advisory Council Chairman Frank Fanzilli November 26, 2010As chairman of the RainStor Advisory Council, Frank Fanzilli is applying his expertise to help the financial services sector manage "Big Data," the enormous task of retaining and referencing huge stores of data. SWIFT Launches "For Dummies" Book to Promote ISO 20022 October 26, 2010Putting the fun back in ISO messaging standards. J.P. Morgan, SWIFT Unveil Message Format for Corporate Account Changes April 27, 2010New ISO standard a first step toward automating treasury management processes across all banks along SWIFT or non-SWIFT networks. In Channel Projects, Banks Look for Simpler Solutions November 03, 2009In today's business environment, meeting customers' increasing service expectations is more important than ever. A comprehensive and seamless multichannel strategy -- one that includes the branch -- is critical for survival. Senior Supervisors Group Says FIs Must Improve Risk Management Infrastructures October 23, 2009 SIBOS NEWS: DTCC, SWIFT, XBRL US Form Stakeholder Group September 17, 2009 KeyBank Picks Fiserv for Mobile Platform August 10, 2009 MoBank Gives UK iPhone Users a New Mobile Payments Experience July 07, 2009 Herbert Allison Confirmed as Department of Treasury’s Assistant Secretary for Financial Stability June 21, 2009Herbert Allison confirmed as Department of Treasury's Assistant Secretary for Financial Stability; responsibilities include overseeing TARP.