First Data Names JPMorgan Co-COO As Its New CEOApril 29, 2013Frank Bisignano, who also led JPMorgan's mortgage banking business in the wake of the mortgage crisis, will lead payments management company First Data at a time of great change in the payments industry.
The Core Systems DilemmaDecember 10, 2012Banks looking to upgrade or replace legacy core systems have a choice: Do it all at once or gradually. Many factors go into deciding which is better for a specific bank.
Banks May Not Be Able to Resist 'Bring Your Own Device'April 24, 2012User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives ar
Banking the Unbankable Requires a Targeted EffortFebruary 28, 2012To tap the growing number of unbanked and underbanked consumers worldwide, banks need to be more aggressive in offering services and products specifically designed for the market.
Eliminating the Paper BeastFebruary 22, 2012First United Bank uses an Open Text BPM solution to run a more efficient business operation and improve customer service.
Protecting Data During a Major MergerAugust 22, 2011First Tech Credit Union and Addison Avenue Federal Credit Union leverage Websense Triton to help protect a large amount of data during and after their interstate merger.
The New Battleground in Customer ExperienceAugust 16, 2011The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.