Topics: ING

Museum Opens Its Doors For Free Financial EducationMay 17, 2013As financial education becomes more paramount for financial institutions because of consumer and regulator demand, the Museum of American Finance is now offering an informative and unique financial education for free.
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Visa, Consumer Advocacy Group Partner on Phishing EducationMay 17, 2013The card company and the Consumer Federation of America have outlined common fraud tactics for consumers to be aware of.
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Banks Must Approach Third Party Contracting Differently in Today’s Highly Regulated EnvironmentMay 16, 2013Vendor management is becoming more important from a compliance standpoint as regulators scrutinize banks’ third-party relationships, and achieving that compliance begins with crafting a clearly defined contract.
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Digital Marketing Solutions Stand Front and Center at Finovate SpringMay 15, 2013With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring.
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Trust Revisited: How Banks Can Redefine Relationships One Swipe at a TimeMay 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions.
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Fees On Real-Time Foreign Account Transfers Could Generate $1.1 Billion for Banks, Study FindsMay 14, 2013New research from FIS shows that a number of consumers, particularly those that use foreign account transfers, would be willing to pay a fee to get their payments processed in real-time by their primary bank.
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More Bang for the FATCA BuckMay 10, 2013In the final article in a three-part series on FATCA compliance, we explain why banks need to look for solutions that help them collect and analyze customer identification information to help with compliance in multiple areas beyond FATCA.
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Chase Brings Mobile Receipt Capture to Small Business Card HoldersMay 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers.
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Real-Time Payments Offers Opportunity to Build Customer Loyalty, Study FindsMay 06, 2013Consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to be their real-time payments provider, a recent FIS study suggests.
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3 Takeaways From the CEB TowerGroup Financial Services Technology ConferenceMay 03, 2013Innovation, mobility and big data were among the big themes discussed during the three-day event in Boston.
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MasterCard Uses Social Media to Rebrand Its Mobile Wallet Through Real-Time MonitoringMay 03, 2013MasterCard’s Conversation Suite tool allows it to monitor social media conversations in real-time in 43 different markets and 26 different languages.
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The “Age of the Customer” Demands Effective OnboardingMay 02, 2013Giving customers a truly convenient onboarding process means moving towards automated processes, electronic documents and enabling the customer to sign up with their mobile device.
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Convenience No. 1 Factor In Customer Loyalty for Banks, Study FindsMay 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find.
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Mobile Growing, But Still Not Preferred ChannelApril 30, 2013Trends in mobile banking were a big topic at the CEB Tower Group Financial Services Technology conference.
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Banks Must Think Differently About Customer Experience In A Branchless Digital EnvironmentApril 29, 2013As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective.
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NACHA Payments 2013 In QuotesApril 26, 2013Some thought provoking quotes on mobile payments, the growing prepaid card market and more from NACHA Payments 2013.
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Innovate Or Die, Says Capital One's JamisonApril 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.
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New ACI Platform Aims to Help In Adapting to Change in PaymentsApril 23, 2013ACI Worldwide’s new payments platform targets the difficulty banks are having in updating aging legacy systems to deal with new changes in the payments market.
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Critical Bank Management Skills for the 21st CenturyApril 22, 2013In the past, your teams needed to be able to demonstrate a detailed grasp of policy, rigor in analyzing reports, and dedication to data quality -- but to tackle today’s challenges, a different form of expertise is required.
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API: Entry Point to the New 'Open' World of BankingApril 21, 2013The greater flexibility provided by API technology means banks can quickly provide the kind of product customization and experience customers expect. This depends on open infrastructures and data feeds.
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Topics: ING

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