Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. Jerry Silva To Lead Global Retail Banking Practice At IDC Financial Insights August 20, 2013Areas of focus for the long-time financial technology industry expert will include IT governance, customer channels and back office. IDC Predicts IT Spending To Increase 6% In U.S. In 2013 March 04, 2013IDC’s new version of its quarterly Black Book predicted that IT spending will rise as the economy improves in the second half of the year. What Banks Need To Know About Vendor M&As February 22, 2013Consolidation among players in the bank technology vendor space is heating up again. What factors are driving this trend, and how will it affect their bank customers? The Case For ‘Progressive Renovation’: Legacy Systems Are Not Equipped for Today’s Multichannel Banking December 04, 2012The emergence of new disruptive market entrants is forcing banks to accelerate their core systems modernization efforts. Growth and product innovation hang in the balance. Mobile Payments Will Top $1 Trillion by 2017, Report Finds November 16, 2012IDC Financial Insights, a research firm, released a new study predicting rapid growth in m-commerce and NFC payments over the next five years. After Much Fanfare, Isis Launches with Pragmatic Expectations July 31, 2012Isis, the NFC-based mobile wallet venture formed by AT&T Mobility, T-Mobile USA and Verizon Wireless, finally is gearing up for its long-awaited launch at the end of the summer. Bank IT Spending on the Rise July 16, 2012Latin America and the Middle East are growth regions, while North America and Europe remain stagnate at best, according to an IDC financial Insights report. New Study Highlights Growing Importance of Mobile Payments July 09, 2012IDC Financial Insights 8th annual Consumer Payments Survey found a significant increase in the use of mobile payments. Keeping ATM's Relevant: New NCR System Combines Mobile and ATM Channels June 13, 2012With the new NCR Mobile Cash Withdrawal system, customers won't need to bring their debit cards next time they visit the ATM -- just their smartphones. China to Top Japan in IT Spend by 2013 May 17, 2012According to a new report issued by IDC financial Insights, IT spending in China will reach $173 billion in 2013. Cloud Computing Could Create 1.4 Million Banking Jobs by 2015 March 27, 2012A Microsoft-funded IDC study suggests that innovation enabled by cloud technology could boost jobs and revenues worldwide across several business verticals, including banking. 4 Burning Questions for Bank IT in 2012 February 10, 2012Bank IT and business executives have many questions about how to address the critical issues of 2012, including the need for business model transformation, the impact of social media and big data, and dealing with legacy infrastructure while seeking increa With Big Data Comes Great Responsibility (to Your Customers) February 09, 2012Big Data represents a significant opportunity for banks to enhance the customer experience and boost retention. But digging through massive amounts of data to find the right information about a customer also presents a great challenge to overextended IT or Cloud Payments Offer Real Opportunity for Banks September 30, 2011Banks can cut out the middleman with a robust cloud payments offering, according to a new report from IDC Financial Insights. Mobile Pioneers Tell All : 10 Keys to Mobile Banking Success August 05, 2011Experts in the mobile banking space, including early trailblazers SunTrust and IBC Bank, offer 10 best practices every bank should consider when building out second-generation mobile services. Tipping Point for Identity Management May 23, 2011A changing landscape might inspire a wholesale revolution in identity management. Disjointed Mobile Banking, Payments Strategies Present a Challenge January 28, 2011IDC analysts suggest ways banks can refine their mobile banking strategies. IDC Examines Why Some Mobile Payment Models Succeed September 15, 2010Clues to how PayPal, MasterCard, Zoompass and others make it work. 40% of Banks to Increase Risk Tech Spend in 2010, Survey Finds July 12, 2010Many are looking at cloud-based risk management solutions, IDC says.