Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. 2014 an Uncertain Year in Mortgage Industry November 15, 2013New regulations and likely declines in loan origination levels portend a difficult year for mortgage bankers. Better Customer Experience: It’s In The Details November 04, 2013Collaboration and determination are needed if banks are going to achieve a differentiated customer experience that truly sets them apart. Breaking Payment Silos: Technology That Bridges EMV, Cloud and Mobile Payments October 16, 2013Banks can gain customer loyalty by providing a single view of their customers’ different payments mechanisms as they adopt EMV and mobile payments. Banking Transformation: How Do We Get There? September 22, 2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015. 4 Ways Banks Can Improve Their Fraud-Fighting Efforts August 09, 2013Banks are investing more than ever in fraud detection and prevention efforts. Here are recommendations for getting the most out of those investments. How To Reach the Fast-Growing Underbanked Population July 08, 2013The underbanked population is growing quickly and is adopting mobile-based financial services at an impressive clip, offering a big opportunity to financial institutions that provide a differentiated mobile experience. How Big Data Can Drive Mobile Payments Adoption June 18, 2013How banks decide to use their customer data to make relevant coupon offers to consumers will determine their place in the mobile payments ecosystem. How Financial Institutions Can Use Big Data and Converged Data Sets to Improve Customer Loyalty May 31, 2013Using big data with an omnichannel strategy and new methods of customer engagement like gamififaction can help banks improve their customer loyalty programs. Google Enables Payments Through Gmail to Garner Google Wallet Adoption May 17, 2013With Google Wallet under-performing in the last couple years, Google is now integrating its wallet into Gmail to allow users to send money through the popular email service. Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. FDIC Insurance Added to Bluebird Debit Program from American Express and Walmart March 26, 2013American Express and Walmart are adding new checking capabilities to their Bluebird debit joint program designed for unbanked consumers, which also now offers FDIC insurance for account holders. BBVA Invests $100 Million in Financial Services Start-Ups in Silicon Valley January 24, 2013Following on the heels of similar investments in innovative start-ups, the bank said that it is making concerted effort to anticipate and tackle disruptive changes in financial services. How Banks Can Overcome Disintermediation January 04, 2013The threat of disintermediation has long haunted banks, and it only continues to rise.
2 for 1: Integrating Mobile Banking and Deposits December 07, 2012Simmons First combines mobile banking and mobile deposits to create one seamless customer interface with solutions by Jack Henry & Associates. Core Banking Systems Winners And Losers December 03, 2012Don Free, research director at Gartner, shares his views on how the core vendor market is changing, and what banks and vendors must do to stay competitive, with BS&T associate editor Jonathan Camhi. Unresolved Issues Swirl Around Securing Mobile Payments November 16, 2012While many mobile payments startups are using both traditional and nontraditional authentication methods, regulatory uncertainty still exists around liability for fraud attacks on customers using mobile payments. Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. Renaissance of Fraud Spurs New Approaches to Anti-Money Laundering October 12, 2012Adopting a comprehensive approach to financial crime prevention, with greater reliance on analytics tools and collaboration among banks, regulators and law enforcement entities, was the theme of ACAMS' recent AML & Financial Crime conference. Card, Online Fraud Increase in the U.K. September 27, 2012A new report from the U.K. Cards Association details financial services fraud trends.